Position Summary The successful applicant will be hands on & possess deep technical product knowledge and benefit of all IM Products (Samsung and Competitors)
You will be responsible for training all relevant recipients (FSM, promoters, dealers, external trainers, Samsung staff etc)
Develop training materials and methods and setup a training map and annual calendar
Supervise the field training and manage directly the field trainers.
Role and Responsibilities - Hands on & deep technical product knowledge and benefit of all IM Products (Samsung and Competitors)
- Develop and manager promoters selling skills, by creating customer decision journey and lifestyle talk program.
- Train all relevant recipients (FSM, promoters, dealers, external trainers, Samsung staff etc)
- Develop training materials and methods and setup a training map and annual calendar
- Supervise the field training and manage directly the field trainers.
- Measuring the impact of training across countries and models; build action plan and report to management accordingly.
- Manage mystery shopping program and analysis the result by setting action plan on weekly basis.
- Translate the technical products specification into benefits and enhance field force selling skills.
- Manage new field force onboarding program.
- Reports to the training manager the regular training analysis and taking initiatives to address them proactively.
- Monthly conference call/video conference calls to SGE remote locations
- Preparing/Implementing quizzes and trainer evaluation forms
- Report any activity (Competition/New Models) in the market on a daily/weekly basis
Skills and Qualifications - 3 years’ minimum experience in Retail Field Force Training.
- Familiarity of retail store management in a Luxury/Electronic goods or FMCG with experience in GCC
- Outstanding presentation and interpersonal skills and should have excellent working knowledge of MS PowerPoint and Excel.
- People management (Internal & External – Partners, Agencies and field forces)
- Knowledge about technology marketing, product marketing, internet services and smart living
- Solid understanding of product technology and passion for technology
Language: Arabic: Mandatory
English: Excellent written and spoken
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General :
European Economic Area resident :
