The Chief Concierge’s overall responsibility is for the successful function of the Concierge Desk, reporting directly into the Assistant Front of House Manager and providing extended support where necessary.

• Establishes and executes on-going training programs within the Concierge department, in conjunction with the Director of Rooms, Director of HR and the HR Training Manager.
• Assumes responsibility of Duty Manager for Front of House, as and when required.

·Liaises between the relevant hotel departments to fulfil any pending guest requests and/or issues.

·Facilitates any requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by identifying appropriate providers and monitoring the execution of the service.

·Provides information to guests about the property and the surrounding area amenities, including special events, activities and facilities.

·Processes any incoming guest calls, messages, requests, questions or concerns.

·Reviews and updates the log book, monitoring and assigning pending tasks for the day. Identifies any needs within the team for further training and suggests to higher management any areas where the operation could be improved.