To handle new reservations, process amendments and cancellations in Opera PMS as per the standards

To ensure that all reservations are entered accurately, completely and promptly with necessary back up uploaded in the system

To ensure that assigned emails are responded accurately and on time

To reply to inquiries by providing complete information and the best suitable options

To carry out daily tasks as per the daily assignment and ensure consistently high quality of work and revenue maximization

To have complete knowledge in all aspects of reservations operations which include but are not limited to:

Product Knowledge (e.g. hotel services, features, amenities)

Systems (e.g. Opera PMS, DMS, Avaya, Email management system, e-payment, extranet platforms)

Standards (e.g. Call Standards, JDPA, Email Standards, Standard Operating Procedures)