Job Description and Requirements We're running an Online Hiring Event on September 1st, 2018 to hire L1 Customer Support Engineers ($30k/year).
Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It's worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.
This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.
Customer Support L1 are front-line agents (software engineers) who couple their technical acumen with the ability to interact directly with our customers.
They are technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.
Candidate Requirements: - At least 2+ years, as a front-line agent in a high-volume contact center.
- Performed tech support tasks for B2C or B2B customers.
- Ability to learn multiple products across multiple technologies.
- Well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management.
- Above average computer skills, and some working programming knowledge is a plus so that he can learn our products and resolve basic technical issues
- Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers.
- Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems.
- As a Level 1 Agent, he will have a full caseload at all times, so he will need to manage his time and adjust his priorities as his caseload evolves.
- The ability to speak any of these languages: German, French, Spanish, Italian, Portuguese, Japanese, Russian, Czech, Cantonese & Thai. (optional)
Bootcamp Program:
As a candidate for this position, you are invited to take part in a paid training program led by our best-in-class teams, on best-in-class technologies in our 4-week Bootcamp program.
After grading your tests, you will be eligible to take the Bootcamp which is usually held within a week of obtaining your test results. You will be paid the full-time rate for 40 hours per week for four weeks.
Once the Bootcamp tests are complete, we will be able to evaluate you for the position correctly. Taking the Bootcamp doesn't guarantee that you will be hired, but you will learn everything you'll need to be successful in the role as part of the hiring process.
