Description

APPLICATIONS SUPPORT and DEVELOPMENT

• Provide quality support and functional expertise to the end-user in Dubai SD/MM/WM/FI/CO/APO/HR areas, being incident/problem escalation point for Service Desk specialists
• Challenge and Verify priority and severity for the support requests, ensuring the proper focus and sequencing of the activities in the functional area
• Proper classification of coming requests with clear results communication to the business
• Root cause identification for the problems/incidents, ownership of resolution process involving specialists where needed
• Responsible for timely updates and solutions to incidents ensuring Service Level Agreements are met
• Maintain action log for the opened issues in the area of responsibility, agree and communicate to the business clear due dates and plan for resolution
• Participate in regular meetings with specialists, prioritise the requests appropriately according to the business needs, collect status updates on development progress and testing, ensure follow-up of agreed actions
• Analyse the current landscape and recommend the future enhancements
• Document and support local development objects, customisation.
• Ensure compliance of new changes to the current functionality
• Knowledge sharing
• Performing on-demand technical system and application data analysis for SAP/Legacy systems
• Act as single point of contact in case of Urgent/Business-critical issues in MM/SD/WM /FI/CO/APO/HR areas
• Provision of technical and user documentation for system procedures/business processes
• Reporting Project statuses and Support/Maintenance activities to IT Manager and Business stakeholders
• Re-enforce a team culture of excellent customer service with an emphasis on consistent communication with the business

CHANGE and PROJECT MANAGEMENT

• Providing knowledgeable support to the business initiatives in MM/SD/WM/FI/CO/APO/HR areas according to the best practice existing in the area
• Facilitate requirements definition with business, perform analysis proposing possible alternatives in terms of possible impact and cost/benefit
• Functional/technical specification design and validation for ongoing projects/changes
• Preparing the test-plan and conducting technical and business-integration tests with further sign-off
• Ensuring solution compliance with local regulations, audit requirements, legal standards
• Coordination of Local and group IT initiatives in functional area in Dubai with engagement of Key Users
• Own change management in the area of responsibility
• Delivering training and documentation on implemented solutions/functionality to the end-users
• Collecting demand for improvements, defining possible solutions and delivery method

The Successful Applicant

• Experience working with key operational processes typical to FMCG companies (in areas of Sales & Distribution, Supply Chain, Finance, e.t.c.).
• Proven track record of knowledge of market solutions within mentioned areas.
• Proven track record of excellent technical knowledge of SAP ERP solution (ECC 6.0), with focus on SD/MM/WM/FI/CO areas.
• Good knowledge/understanding of main processes and functionalities of SAP HRE and SAP APO
• Technical knowledge in areas of ALE/EDI, SAP BW, MS SQL, Sales Force Automation solutions, Qlick

What's on Offer

Highly competitive salary package plus genuine chance for career progression on offer for the right candidate

Contact:

Ryan Dodd

Quote job ref: 25210

+97147090336

Learn more...