Job Description - Promote Quality awareness and the concepts of continual improvement across RTA.
- Ensure the accomplishment of required tasks to achieve the department objectives on time to the concern supervisor.
- Actively contribute in the orientation program for new employee including the clarification of their roles and job description.
- Contribute in amending the entire RTA quality system as well as the necessary authority and responsibility to ensure that the requirements of the quality system are effectively implemented and maintained at all stages of operations of the organization.
- Develop and control the issue and amendment along with the revisions of the quality manual, flow charts, work structures, forms, KPI plan and procedures.
- Organize Quality Management Meetings for facilitating the Management Review and maintaining the records for the same.
- Ensure Coordination with Certification (Registration) Bodies and Consultants on matters relating to quality.
- Participate in the planning, development and coordination of educational programs as appropriate to quality, environmental and safety programs needs or services.
- Plan, organize and schedule the Internal Quality Audit/(s) including form, nominate and train the selected internal auditors and reviewing the quality audit reports
- Ensure the timely and effective implementations of all agreed and suggested preventive and corrective action/(s).
- Provide feedback to the management about the performance of the quality system through the Internal Quality Audit so that the same can be reviewed for possible improvement of the system.
- Monitor all the corrective and preventive actions along with the possible control of non-conformance for the overall service being provided by RTA for their timely completion and effectiveness based on the decisions taken during management reviews.
- Contribute in maintaining necessary records of the management reviews conducted during the Quality management meetings.
- Report on the performance of the QMS, KPI’s and highlighting any need for improvements, promoting awareness through Internal Quality Audit.
- Team up with other quality team regarding the quality assurance issues and activities, provide direct support to every quality events and ensure all relevant are addressed and actions taken as needed.
- Participate actively, and provide recommendation and assistance to assigned cross-functional improvement, participate in some functional quality improvement teams as and when required.
- Perform other responsibilities associated with this position as appropriate.
Skills - Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
- Computer-literate performer with extensive software proficiency covering wide variety of applications.
- Exceptional listener and communicator who effectively conveys information verbally and in writing.
- Resourceful team player who excels at building trusting relationships with customers and colleagues.
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
- Innovative problem-solver who can generate workable solutions and resolve complaints.
- Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
- Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
