- Distribution of tasks and responsibilities on the technical support staff.
- Analyst provides operational and technical support to computer users and interacts with external suppliers of technology
- To install and configure personal computers, printers and peripheral equipment, assist with capacity planning for computers and networks,
- Provide support to clients through the Helpdesk function and resolve issues ensuring system/data integrity is maintained
- Monitoring the local area network & daily administration tasks
- Maintenance and troubleshooting basic network problem
- Training & support employees on most required operating systems
- Pc assembly, repair and troubleshooting pc & servers, Installation and configuration of hardware components.
- Implementing backup and anti-virus procedures.
- Configuring and updating Cisco devices (routers, switches)
- Installing, Configuring and administrating Microsoft windows servers
REQUIREMENTS - Bachelor Degree or Higher Diploma in Information Technology or related subject
- MSCE in windows, , A+, ITIL and other relevant professional certification
- Knowledge of the operation of Internet Service Provider (ISP), LAN/WAN, lSP Protocols,
- Dial-up, xDSL, Cable WiFi, WiMAX VolP network
- Good command over MS Window XP, Win7, Win8 & Win10 operating system and MS Exchange
- Experience in using a helpdesk management system, preferably HP Service manager
- Self-motivated and directed, with keen attention to detail
- Able to read and understand technical manuals, procedural documentation, and healthcare guides
- Able to prioritize and execute tasks in a high-pressure environment
- Minimum 5years experience in government environment
- Arabic & English fluency is a must
ABOUT THE COMPANY Originally established in 1981, The Ghobash Group has become one of the region's most recognized trading and investment companies. As a result of the Group's long-term commitment to business growth and diversification, strategic alliances with partners who share the same values have been formed across a variety of industry sectors, reflecting the Group's intimate knowledge of the regional market place.
This comprehensive understanding of the local and regional markets ideally places the Ghobash Group to identify the best business opportunities in the market.
The Group's extensive regional experience and 400 dedicated employees create a solid infrastructure for the development of new strategic alliances and investments with internationally known enterprises.
