Troubleshooting all aspects of computer services including network, WIFI, operating system, MS-office, Internet, desktops, laptops, laser printers, laser scanners, projectors, and other computer hardware and peripherals:
- Relocating or moving existing equipment as required
- Installing, configuring, and moving hardware and software components
- Imaging PCs and helping to create or update existing images
- Reporting any misuse of IT resources or potential data security breaches to his/her supervisor to take the suitable action
- Act as a helpdesk staff member as and when required
- Any other duties as dictated by the IT Director
REQUIREMENTS Bachelor Degree or Higher Diploma in Information Technology or related subject
- MSCE in windows, , A+, ITIL and other relevant professional certification
- Knowledge of the operation of Internet Service Provider (ISP), LAN/WAN, lSP Protocols,
- Dial-up, xDSL, Cable WiFi, WiMAX VolP network
- Good command over MS Window XP, Win7 Win8 & Win10 operating system and MS Exchange
- Experience in using a helpdesk management system, preferably HP Service manager
- Self-motivated and directed, with keen attention to detail Able to read and understand technical manuals, procedural documentation, and healthcare guides
- Able to prioritize and execute tasks in a high-pressure environment
- Minimum 5years experience in government environment
- Arabic & English fluency is a must.
ABOUT THE COMPANY Originally established in 1981, The Ghobash Group has become one of the region's most recognized trading and investment companies. As a result of the Group's long-term commitment to business growth and diversification, strategic alliances with partners who share the same values have been formed across a variety of industry sectors, reflecting the Group's intimate knowledge of the regional market place.
This comprehensive understanding of the local and regional markets ideally places the Ghobash Group to identify the best business opportunities in the market.
The Group's extensive regional experience and 400 dedicated employees create a solid infrastructure for the development of new strategic alliances and investments with internationally known enterprises.
