The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.
Core Responsibilities: - Describes product features and benefits; demonstrates the use and handling of the product
- Educates clients on brands quality standards and specifications
- Advises customers on product ranges best suited to their needs; Answers customers' queries to help them make a decision on the purchase
- Provides information to customers on warranties, features, specifications, maintenance and care of products.
- Ensures customers' needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
- Maintains awareness of new product launches, promotional events and sales
- Achieves sales targets by using sales techniques, up-selling and cross selling
- Ensures promotions and pricing are accurate and in line with company standards and policies
- Computes sale prices and discounts as applicable; Maintains sales records
- Receives and processes cash, changes and credit payments and generates invoices and receipts
- Operates as a cashier and be consistently accurate in money handling (in case applicable)
- Follows the store's after sales processes and ensures full adherence to repair/return policies and procedures
- Adheres to loss prevention, inventory controls and standard operating procedures of the company
- Provides assistance in store merchandising in product placement and arrangement
- Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
First reference given to Arabic and Chinese speakers.
REQUIREMENTS Educational Qualifications and Certificates
Experience - A minimum of 1 to 3 years of relevant experience
Skills Language skills - Fluent English (written and spoken)
- Hindi and/or Arabic skills in an added advantage
Additional skills
- Product/brand knowledge
- Interpersonal skills
- Customer service orientation
Key Interactions Internal Interactions
- Area Manager(s)
- Store Manager
- Brand/Category management function
- Visual Merchandising function External Interactions
- Customers
ABOUT THE COMPANY Established in 1978, by the Baker family who still own and manage the company today, Gulf Marketing Group is one of the Middle East's leading, family owned companies. Gulf Marketing Group operates regionally, across the GCC and boasts a diverse portfolio of brands, retail outlets and services. Gulf Marketing Group subsidiaries operate in key sectors such as retail and distribution of sporting goods and lifestyle brands, health and fitness, food and food processing, integrated 3PL logistics, real estate, healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing Group has introduced more than 90 international brands into the Middle East, as well as building the reputation of our homegrown brands as reliable and quality driven companies.
We are proud to be one of the top 10 retailers in the Gulf region with:
- More than three decades experience managing international brands in local environments
- A prestigious portfolio of world class brand partners
- Anchor tenancy in all major GCC shopping malls
- A proven track record of securing exclusive retail and distributor agreements
