I am currently recruiting for my extremely well-established client who is looking for a Service Design Expert to join their expanding team in Dubai.
As a Service Designer, you will be working with high profile accounts on Digital Transformation with a focus on CX and a user-centric approach to design. A passion for Design is essential and how it can be used to communicate certain messages to consumers is ideal for this position as a Service Designer.
Responsibilities Reporting into the Head of Service Design, responsibilities include:
- Collaborating closely with wider consulting teams who enable Service Design work to become operational.
- Work across different markets such as Financial Services / Healthcare / Retail / Telco / Government
- Create and advocate Design deliverables.
- Work on or lead multi-disciplinary consulting projects with a design-led approach
- Interact with Senior Stakeholders, Clients and Customers and facilitate Design-thinking workshops.
- Introduce Service-Design and co-creation methods into projects
- Own CX through creation of Journey Maps, Personas, Blueprints, and touch-point designs
- Create and produce beautiful presentations that stand out in the market from taditional consultants
- Lead the development of proposals and pitches effectively scoping and estimating the work.
- Promote and publish thought-leadership on innovation and design; specifically for the MENA market
- Mentor, train and advise others in the team, the wider organisation and people within the client network and the regional design industry.
A portfolio is absolutely essential for the role and the opportunity here is truly amazing for the right candidates! For more information please get in touch.
