Provide Level-1 technical support to 1000+ end users, by resolving incidents and service requests assigned to IT Field Support team through Axios Assyst ITSM system, s per ITIL v3standards
-Troubleshoot and resolve hardware faults in laptops and desktops , upgrade their memory and hard disk; specifically business models from HP, Dell andLenovo
-Setup and troublshoot local and MF network printers, specifically: Ricoh, HP, Xerox, Kyocera andSamsung
-Install and support projectors, scanners, and faxmachines
-Troubleshoot and resolve software pplications faults on users computers; including Windows 7/8/10, Office 2013/2016, Outlook 2013/2016, Adobe, and Trend Micro Worry Free Business SecurityAnti-virus
-Configure and troubleshoot email accounts, and email-archiving through Symantec Enterprise Vault agents
-Install and troubleshoot PKI certificates to employees Email accounts
-Install, configure and troubleshoot Skype for Business application on end user devices; workstations and Smart Phones, and provide knowledge transfer to endusers
-Configure anti-virus software; mainly Trend Micro, on end-users' workstations, and clean infected corporate laptops anddesktops
-Prepare, install and configure standard Windows 8/10 image on end-users workstations
-Deploy Windows 7/8/10 service packs, patches and updates on all end userworkstations
-Install, configure and troubleshoot Cisco IP telephones of variantmodels
-Setup network configuration on end-users'workstations
-Troubleshoot LAN / WAN connectivity issues forend-users
-Install, configure and troubleshoot Aruba wireless access pointdevices
-Extend network cables from wall sockets to users'workstation
-Patch network cables in the IDF rooms between patch panel andswitchs
-Manage offsite storage of backuptapes
-Update the “IT Operational Manual” on regularbasis
Skills § Micorosft Office 2013/2016support
§ Microsoft Outlook 2013/2016support
§ Trend Micro worry Free Business Security v9 anti-virussupport
§ User-experience in Axios Assyst v11 ITSMsystem
§ Network multi-function printers: Kyocera, Xerox, HP, Ricoh,Samsung
- Network cable patching
- Support for Cisco IP Telephony: 794X, 796X, 797Xseries
- Support for Aruba Access Points: 105, 135, and 215models
- Support for Cisco Aironet Series Access Points
- TCP/IP protocols and networking principles
-ISO 20000, ISO 9001,ISO27001
- Creating Windows 7/8/10 Secure Images for HP, Dell and Lenovo laptops & desktops
- Troubleshooting business model laptops and desktops: Dell, HP, and Lenovo
- Microsoft Windows7/8/10
Job Details Job Location Abu Dhabi, United Arab Emirates
Company Industry
Information Technology
Company Type
Employer (Private Sector)
Job Role Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified
Job Ref.
JB3820603
Preferred Candidate
Career Level
Management
Years of Experience Min: 0 Max: 5
Degree
Bachelor's degree / higher diploma
This job is posted in the following Specialties:
People who applied to this job also applied to
BlackHorse IT Dubai, UAE
Marc Ellis Consulting LTD Dubai, UAE
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WNN Limited Dubai, UAE
Michael Page Sharjah, UAE
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Job Title IT Field Engineer
Company Name
People who applied to this job also applied to
BlackHorse IT Dubai, UAE
Marc Ellis Consulting LTD Dubai, UAE
Alshaya Kuwait
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