Job Title: Customer Service Supervisor - Bloomington MN

Job Description:

The Customer Service Supervisor will plan, organize, and direct the work of all onsite and remote/field customer service employees to deliver excellent and high-standard customer service support to internal and external customers. The Customer Service Supervisor is responsible for ensuring compliance amongst representatives of all Customer Service operational policies and procedures. This supervisor will also train, coach, and mentor direct reports on how to deliver the best customer service experience possible. The Domestic Customer Service Supervisor is responsible for ensuring the efficiency and accuracy of all transaction processing.

Skills

• Strong interpersonal and verbal as well as written communication skills.
• Demonstrated facilitation experience: the supervisor will be leading team meetings, reporting out to business managers and directors.
• Ability to plan and coordinate with department, as well as with other departments.
• Ability to foster a sense of energy, ownership, and personal commitment to the work.
• Ability to inspire team to excel, while promoting a positive work environment.
• Demonstrated ability to effectively train and convey concise instructions relative to new hire training, and/or ongoing training of existing Customer Service staff.
• Demonstrated ability to evaluate personnel performance and implement corrective actions when necessary.
• Ability to recognize and interpret significant business and operational developments affecting the departments service levels. Thereby, escalating and advising necessary changes or corrections.
• Ability to successfully and confidently convey organizational time sensitive information exuding ownership to direct reports.
• Exceptional customer service, negotiation, and influencing skills.
• Able to effectively manage remote employees.
• Ability to work a flexible schedule, and travel as needed to meet business goals and objectives.

Education & Experience

• Associates Degree (2 years).
• Minimum of Five (5) years of Customer Service experience; preferred in a call center type of environment, or equivalent combination of work experience and/or education.
• Bachelor degree (4 years) preferred.
• Minimum of three (3) yearsperience with Microsoft Office suites; especially Word, Excel and PowerPoint
• Knowledge of Wright Medicalustomer Service policies and procedures including but not limited to, all transactions type processing, shipping and receiving procedures, kit processing operations, inventory control procedures and revenue cycle preferred.
• Prior supervisory experience preferred.