Department: 1101_4110 Patient Access Services

Expected Weekly Hours: 40

Shift: Day Shift

Position Purpose:

Job Description Details:

Monitors and maintains all daily operational activities to assure all functions of Patient Access are performed in the most efficient and effective manner. Maintains all staff schedules and vacation requests and provides adequate staffing in all areas of the Patient Access department in a timely and efficient manner. Assures quality departmental performance to guarantee the flow of accurate medical, financial (revenue cycle) and demographic information throughout the facility. Assists Manager with hiring and orientation of new staff and coordination of training with Supervisor of Education. Completes and responds to requests from other departments daily to ensure accurate and prompt billing. Maintains all supplies and tools that staff need to perform their daily tasks. Responds to patient and employee complaints effectively and assures superior customer service.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.