Telesales Executive - Bancassurance
Job Purpose: To sell Insurance products to Credit card Customers professionally and effectively
- Contact existing credit card customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Handle customer queries and close sales over the phone
Key Responsibilities and Accountability:
- Achieve financial targets in line with business plan.
- To acquire the company's credit card customers for insurance products, over the telephone / through the website.
- Observe, practice and contribute to the development and implementation of Best Practice initiatives.
- Handle telephone inquiries pertaining to the various personal lines products, policy terms and conditions and claims.
- Respond and provide prompt & efficient telephone response to clients and take necessary action to queries received, if any.
- Correspond and maintain good relations and regular contact with clients and team members.
- Prioritize and manage time effectively to avoid backlogs.
- Attend and contribute to information sessions and training.
- Keep up to date with product developments, current trends and developments in insurance, related technology.
- Build healthy relationships with various departments and coordinate work / issues effectively.
- Takeover jobs of absent team members according to instructions and procedures given.
- Perform any other duties as deemed necessary by the Portfolio or Product Manager.
Requirements Skillset (job specific technical skills and behavioral competencies needed):
- Strong sales skills, and ability to focus on KPIs and targets.
- A strong personal commitment to the good name of the Company and quality service within a team environment.
- Understanding and use of word processing and/or spreadsheets or database in a Windows environment.
- High personal standards of personal presentation, organization, business ethics, quality sales & service and follow-up.
- Bi-lingual capability.
- Proven ability in organizing workload under pressure
Behavioral competencies preferred:
- Positive Attitude
- Continuous improvement
- Embracing change
- Understanding customer Needs
- Burning desire for success
- Team player
- Multi-tasking ability
- Self-starter with a passion to learn
- Ability to work under pressure
- Thinks Customer
- Drives Impact
Minimum experience: - Preferably 1-2 years' experience in selling Insurance products.
Minimum Qualifications/education:
- High School / University or College graduate with background, knowledge and experience of insurance or other financial services.
