General Scope:
As Commercial Manager you will be responsible for the profitability and efficiency of DOTW’s Channel Manager Connectivity’s. In this role you will be the main liaison between business stakeholders and external technology partners and build strategic relationships. The primary goal of this function is to ensure that all the business requirements in terms of Channel Manger connectivity’s and products are covered and to provide the necessary support, training and technical guidance to business Users.
You will work closely together with the commercial team, key partners and DOTW stakeholders.
Key Responsibilities: Account Management
Develop a strong relationship with existing Channel Manager Accounts and identify opportunities to increase sales revenue.
Identify and develop new potential Channel Manager supplier relationships, effectively qualify their potential and drive the negotiation of contracts in the best interest for DOTW.
Represent DOTW as the primary point of contact for your accounts and coordinate between suppliers, product and technical teams as required.
Lead Marketing efforts with different partners to increase knowledge of partnerships in key markets.
Keep track and document activities and important information and share in regular updates with DOTW stakeholders.
Product Management
Work closely with Regional Managing Directors to develop a global view of product requirements. In addition, work with the Regional Sales teams to ensure that, based on data and market intelligence, the appropriate areas are targeted, and the right content is brought live with priority.
Keep close contact with our Channel Manager Partners and gather assist regional Product Teams to maximize exposure and sourcing of new products via these channels.
Identify and evaluate opportunities for collaboration with partners to ensure cost optimization and growth in overall business.
Analyze weekly and monthly reports, identify trends and patterns in business performance to optimize partner relationships and make necessary forecast and yielding decisions to benefit the company.
Process Management
Understand and interact with related departments in a technical, legal and commercial context to ensure the quality of a Channel Manager connection.
Plan, manage and control project schedules and ensure deliverable to schedule, using formal scheduling and project management methodologies. Ensure that project team members have a clear understanding of tasks, risks, expectations and issues.
Collaborate with, and consult technical team to develop a deep understanding of DOTW’s Channel Manager connections, identify gaps in core product functionality and help build right set of features to optimize the area.
Monitor and improve partner satisfaction by working with customer support team, oversee customer complaint resolution and trouble shoot in case of escalation.
Key Skills: Analytical Skills
Interpersonal and self-motivated
Team Work
Problem solving and result oriented
Strong planning and organizational skills
Marketing, sales and communication skills
Technical skills (XML, API connectivity)
Strong Interpersonal and communication skills - inquisitive nature and strong logical thinking.
Qualifications and Experience: Minimum 3 years travel industry experience
Understanding of the travel industry - distribution and supplier channels
Deep understanding of Channel Manager, XML and API connectivity’s,
Proficiency in Microsoft Office application (PowerPoint, Word etc.)
Proficiency in Data Manipulation and Visualization tools (Tableau, Excel)
Ability to use and manipulate large and complex sets of data to model outcomes, see trends and make recommendations based on these.
