Al-Futtaim Motors' Commercial Vehicles division supplies businesses in the UAE with a range of HINO trucks and Toyota Material Handling equipment. Al-Futtaim Motors is the exclusive distributor for Toyota forklifts and BT warehouse equipment as well as HINO, an established Japanese truck brand under Toyota Group Company.
Al-Futtaim Motors' Commercial Vehicles division offers customers a well-established network of facilities with 3S facilities in Dubai, Abu Dhabi and Sharjah. The company's growth came as a result of increased demand for commercial vehicles and to provide comprehensive tailor made solutions to HINO customers including genuine spare parts, service contracts, 24/7 service support, and specialised technicians in addition to financial, rental and insurance packages.
Head of After Sales | Commercial Vehicle - HINO & Toyota Material Handling I AUH
Reporting to: General Manager
This role will be pivotal in giving and developing strategic inputs which have a long term impact to the way operations run across Commercial Vehicle-Hino & TMH Service Centres and ensuring that we deliver customer experience par excellence. The time span of discretion and horizon for this role is mid -term where impact of decisions or planning would be 3 months to 6 months to a year.
The role would establish key link across all stake holders to ensure Commercial Vehicle expansion plans are as per the committed timelines. This person will be the ambassador of the Commercial Vehicle within the service function, and will ensure that the Commercial Vehicle Service needs are met and addressed at the right quality and in a timely manner. This role will be the single point of contact for all Non- Commercial Vehicle Functions and external stakeholders as well.
Working closely with the General Manager- Commercial Vehicle; the incumbent will ensure formulating plans that develop the facilities and associates using latest technology available to maximise the efficient running of our service business.
Minimum Qualifications and Knowledge
Diploma or Degree in :
- Bachelor's Degree in Engineering or equivalent
- Computer Literacy
Minimum Experience: - 6-8 years' experience in Service Managerial role
- Experience in automotive industry is a must while that in a premium brand is preferred
Job-Specific Skills:
- Technical understanding of all roles that exist in a workshop
- P&L responsibility
Behavioral Competencies : - Relationship Management as this role will have to interact with lot many stakeholders.
- Clarity of thought to understand the impact of each process on frontline and to present ideas in a structured manner.
- Analytical and logical thinking.
- Integrity is a must as the role is based out of the head office and role has access to sensitive information.
- Influencing skills, negotiating skills and conflict management is essential and flows from relationship management as there will be many stakeholders to liaise with.
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