Job Description - Investigate technical issues and other requests for support and determine appropriate actions
- Provide feedback and advice as guide to the team members when required
- Test, install and monitor the new implemented changes
- Identify software faults / bugs and communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
- Perform quality assurance check on the delivery of the supplier
- Support the integration between business applications
- Administer Daman applications environment by using appropriate tools and methodologies
- Create, maintain, manage and update technical documentation for application problems with appropriate actions
- Assist in capacity planning
Subject to an occasional call or on-site support outside the working hours to provide consultation related to applications failure or to perform application deployment
Skills - Solid understanding of multiple tier application architecture
- Good knowledge of the recent web service technology
- Solid understanding of web application technologies
- Knowledge of Middleware technologies (Weblogic, JBoss, Tomcat,IIS)
- Knowledge of service oriented architecture (SOA) and enterprise application integration (EAI) concepts
- Good knowledge of Linux
- Good Knowledge of SQL (Structured Query Language)
- Good command of written and spoken English; knowledge of arabic language is an advantage
- Good analytical, execution, problem solving and decision making skills
- Ability to acquire and apply new skills
- Flexible and able to work under pressure
- Respect and maintain a high level confidentiality
- Proactive and results oriented whilst ensuring high quality of work
- Advance level of customer service orientation and professionalism in all interactions
- Able to work in a multi-cultural environment and promote teamwork and knowledge sharing in order to achieve goals and deliverables
- Good knowledge of health insurance concepts
Good knowledge of Microsoft applications
Education Information Technology or related IT disciplines
