- On-site IT technician at the assigned
- Provide 1st & 2nd level on-site and remote IT support to the service desk.
- Respond to, troubleshoot and resolve end-user computer hardware and software issues.
- Provide hands-on support for SME teams for local Infrastructure (Server, Network, Security)
- Support SME team initiatives and deployments.
- Manage local computer assets and refresh process
- Participate in local, regional and global IT projects and initiatives as directed.
- Maintain stable and operational local IT Infrastructure environment
- Identify and highlight continuous improvement actions
- Log tickets in remedy system for all support work
- Maintain global IT standards and processes
- Provide emergency out of hours emergency support on-site when required
- Maintain local server backup Infrastructure and off-site tape rotation
- Engage in collaboration with the UK team, regional and global technical teams.
- Other responsibilities as directed
QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor Degree or Equivalent Work Experience
4-7 Years' experience in a similar role
Microsoft, Cisco and/or ITIL Certifications desirable
PREFERRED SKILLS Team player but also have the ability to work alone and on own initiative
High level of customer focus essential
Good verbal and written English communication skills
Good problem solving skills
High level of PC based hardware and software technical knowledge and troubleshooting skills
Experience or exposure to as many of the following as possible:
Windows 7, Printers, Office 2013 portfolio, Lync/Skype for Business, Outlook, Server 2008/2012, Cisco Switches, Routers, CUCM, WLAN, LAN/WAN CAT5/6 Cabling, Fibre technologies, McAfee, SCCM, TCP/IP, Java , Horizon etc.
Main Skills • On-site IT technician at the assigned • Provide 1st & 2nd level on-site and remote IT support to the service desk. • Respond to, troubleshoot and resolve end-user computer hardware and software issues. • Provide hands-on support for SME teams for local Infrastructure (Server, Network, Security) • Support SME team initiatives and deployments. • Manage local computer assets and refresh process • Participate in local, regional and global IT projects and initiatives as directed. • Maintain stable and operational local IT Infrastructure environment • Identify and highlight continuous improvement actions • Log tickets in remedy system for all support work • Maintain global IT standards and processes • Provide emergency out of hours emergency support on-site when required • Maintain local server backup Infrastructure and off-site tape rotation • Engage in collaboration with the UK team, regional and global technical teams. • Other responsibilities as directed QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor Degree or Equivalent Work Experience 4-7 Years' experience in a similar role Microsoft, Cisco and/or ITIL Certifications desirable PREFERRED SKILLS Team player but also have the ability to work alone and on own initiative High level of customer focus essential Good verbal and written English communication skills Good problem solving skills High level of PC based hardware and software technical knowledge and troubleshooting skills Experience or exposure to as many of the following as possible: Windows 7, Printers, Office 2013 portfolio, Lync/Skype for Business, Outlook, Server 2008/2012, Cisco Switches, Routers, CUCM, WLAN, LAN/WAN CAT5/6 Cabling, Fibre technologies, McAfee, SCCM, TCP/IP, Java , Horizon etc.
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Functions Information Technology
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