- Deliver first-level support to customers, in line with Souq.com brand values and defined SLAs, in order to successfully resolve customer issues/ complaints.
- Provide comprehensive and knowledgeable information and service to customers regarding retail and market place products and services in order to maintain positive customer satisfaction levels.
- Communicate with customers clearly, with a high-level of proficiency in customer-handling in order to positively present the Souq.com brand and its products and services.
JOB REQUIREMENTS: - Be customer service-minded and focus on solution providing.
- Ability to communicate effectively and clearly.
- Provide comprehensive solutions.
- Be self-motivated and take initiative.
- Ability to respond positively to working in a pressured environment.
- Work well with a team and be co-operative.
- Experience or education in technology or ecommerce or related areas would be a plus.
REQUIREMENTS CORE COMPETENCIES: - Language proficiency in one or more of the following languages - English/Arabic.
- Keyboard proficiency and MS Office/PC skills.
- Be flexible and adjust to changing business needs and environment.
ABOUT THE COMPANY Souq.com - the Middle East's online marketplace.
We connect people and products - opening up a world of possibility. From bracelets and backpacks to tablets and toy cars - we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.
Driven by smart technology, everything we do is designed to put the power directly in your hands - giving you the freedom to shop however, whenever and wherever you like.
We're trusted by millions, because we don't just deliver to your doorstep, we were born here. With Souq.com you'll always be getting a good deal - with exceptional service that makes your shopping experience as easy and seamless as possible.
