Field Services Supervisor -DTW

Ref: req54154

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DHL Express is currently hiring a Field Service Supervisor for our Romulus, MI Service Station. The Field Service Supervisor provides operational management and support at the service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies.

Key Tasks:

Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services

Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations

Ensures safe, efficient and timely handling and transportation of all customer materials

Develops operations plans and budgets based on goals and objectives

Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff

Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skill & Qualifications:

Complete understanding and wide application of principles, theories, and concepts in function or business area

An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered

Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization

Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action

Typically requires BS/BA and 3 years experience in related field, including at least one year of supervisory experience

Professional certification required in some areas

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Facts and Figures Division EXP - USA Employment Type Permanent Full-Time

Business Unit DHL Express US Contract Type

Location Romulus, MI Working Hours Evening shift, some flexibility needed for occasional day shift

Job Type Warehousing, Package Handling & Distribution Shift Requirement Evening

Career Level Team Leaders & Managers Relocation Offered

Responsible for 11-50 Travel Required Below 25%

Reports to Station Service Manager Travel Extent Within country

Hire Date 3/11/2018 Work Permit Required Yes