Under guidance of the General Manager or the Deputy Manager, manages all aspects of a continuous, 24-hour front office operation for a chain of world-class hotels in U.A.E.
Job Description Key Responsibilities: - Ensures all areas of Room Division are managed within guidelines and procedures set.
- Supervises daily, 24 hour front office operations, night audit and housekeeping operations and assigned staff.
- Partakes the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.
- Monitors all front office financial operations, including group billing, verifying rates/discounts, daily sales settlement, petty cash and room inventory controls.
- Prepare operating and capital budgets. Control expenses of Front Office Department.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.
- Ensures good communication and cooperation between Front Office Department and other Departments.
- Ensures that housekeeping maintains the highest level of cleanliness and presentation in all rooms, apartments and public areas.
- To ensure effective procedures are in place and followed for safety & security of the guests and their property, staff and hotel property.
Qualification Required: - Candidate must possess at least a Diploma in Hospitality/Tourism/Hotel Management or equivalent.
Experience Required: - 3-5 years of related experience in a similar hotel operation.
- Excellent written and verbal communication skills.
- Strong organizational, excellent time management skills and technical skills.
