Plan, organize, and motivates Club Lounge Supervisor and Attendants to excel in delivering excellent service to all arrival guests.
Monitor monthly Food and beverage cost and Profit and Loss expenses for the Club Lounge.
Ensure adequate staff coverage that meets the demand in the hotel.
Checks the next day arrival report and ensure the guest history remarks and amenities are in place.
Meets VIPs and perform guest relation duties and obtain comments and feedback.
Assign Club rooms and checks arrival VIPs room and ensure the requests and needs are met.
Guide, coach, counsels and evaluates the performance of Club Lounge Supervisor and Attendants.
Checks attendance, punctuality and deportment of Club Lounge Supervisor and Attendants.
Train, guide, coach and develop Club Lounge Supervisor and Attendants to handle day-to-day duties/tasks more efficiently.
Liaise closely with the Front Office Manager on any special events, VIPs arrival and ensure pertinent information and instructions/changes are disseminated.
Ensure the ambience, cleanliness and exclusivity at Club Lounge and Front Office area is maintained at all times.
Forecast the next 7 Days Food and Beverage for Club Lounge and ensure sufficient staff coverage.
Attend to any VIPs complaints or comments/feedback.
Ensure to uphold a high level of safety precaution -FLHSS and HACCP at all times.
Maintain an active presence in the Club Lounge and Front Desk.
Check the weekly duty roster for Club Lounge department and ensure that there is adequate staff coverage to meet the demands of the hotel.
Write personalised welcome back card for repeat Club guests.
Attend daily and weekly internal department or related meetings/briefings and share any information/interests.
Chairs Club Lounge Supervisor meetings to enhance the level of service and resolve work issues.
Awareness and sensitivity to the concept of luxury and quality
Skills & Experience
3-5 years' experience in a luxury hotel environment, preferably within the UAE market
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.
