We are excited to find the next Heartist® Housekeeping Supervisor to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Housekeeping Supervisor.
Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:
Manage and supervise all tasks of his/her staff
Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
Supervise public areas
Ensure that guest supplies are replenished
Ensure guests’ requests are promptly and courteously met
Report damage or malfunction in hotel rooms using P.M.S system
Maintain equipment in proper state of cleanliness and repair
Maintain a section floor report
Conduct daily briefings with staff at floor level
Conduct regular room checklists
Report unusual behavior/activities on floors to Assistant Housekeeping Manager
Record room status in allocated section accurately
Comply with hotel’s health, safety and hygiene policies
Attend meetings and training sessions as required
Fully understand the difference in guest levels (VIP) and in room categories
Qualifications PERSONAL ATTRIBUTES Good reading, writing and oral proficiency in English
Must be well presented and professionally groomed at all times
Strong interpersonal skills and attention to detail
Must have good leadership skills and training skills
QUALIFICATIONS - Degree from School for Tourism & Hotel Management
EXPERIENCE Minimum 3 years experience in a similar capacity in the hospitality industry
