Establish individual guest's preferences and provide the service accordingly.
Check and update arrival and departure reports for a better handling and anticipation of guest needs.
Establish a personal contact with guests in Club Lounge during their stay
Attend to specific guest's requests ensuring efficient and proactive service.
Assist the Club Lounge Manager and Supervisor to meet and greet VIP guests
Prepare the Daily Communication Form
Work closely with Front Office, Housekeeping, Room Service, Concierge and all F&B departments
Ensure the ambience, cleanliness and exclusivity at Club Lounge area is maintained at all times.
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
Perform any other reasonable duties as required by the management of the Hotel
Ensure all bills are updated and correctly posted prior to guests' departure
Provide quality service, with colleagues as well as guests by responding to their requests promptly, efficiently and in courteous manner during check-in, check-out and throughout their stay
Ensure that all filing is done correctly and up to date at all times
Must be well versed with Food and Beverage services and knowledge
Skills & Experience
2-3 years' experience in a luxury hotel environment, preferably within the UAE market
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.
