We have an exciting opportunity for you to join our Front Office team as GSA who has the ability to deliver extraordinary levels of customer service and provide creative solutions.
We love the individual talents, interests and dreams that make you who you are. We believe that a team with different perspectives and passions can only make us stronger.
The responsibilities include but are not limited:
- To provide a personal service to all the guests and be fully aware of and follow thehotel standards and procedures
- To manage any guest complaint in a professional manner
- To attend all guests approaching the Reception in the procedure of check in / checkout, inquiries, key handling, and all related matters, respecting the hotel standards and procedures
- To carry out a cashier closure and to ensure a complete handover between the shifts
- To be aware of forged currency and traveler's checks and to respect all the financial and audit procedures
- To maintain an atmosphere of high morale and a happy working relationship among the team
Successful Candidate speaks, reads and writes fluent English. Arabic would be an advantage and you must demonstrate the following competencies:
Education: Diploma or bachelor degree in tourism or hospitality industry
Experience: Must have at least one-year experience in the hospitality industry
Key competencies: -Communication skills -Organizational Skills
-Customer Oriented
-Problem-solving skills
Other Skills: Basic computer skills, Knowledge of OPERA
In return, we'll give you a competitive financial and benefits package and the chance to work with a great team of people.
If you have the competencies required for this role, apply here!
Job Details: Guest Service Agent
Job Location: Dubai, UAE
Department: Front Office
Employment Status: Full time
Employment Type: Non-management
