POSITION:INCOME AUDITOR

DEPARTMENT:Finance

REPORTS TO:Chief Accountant, Financial Controller

DIRECT REPORTS:On the Job Trainee

LIASE WITH:Sales & Marketing Manager, Reservations, Finance Team, Night Auditor, All Hotel Team Members; and Internal and External Providers; Travel Agents, Tenants and Corporate accounts

PRIMARY FUNCTION:To account for all Hotel Revenues, and to ensure effective controls and compliance with the credit policy are upheld in accordance with the Uniform System of Accounts for the Lodging Industry as well as Courtyard by Marriott and local policies

KEY DUTIES AND ACCOUNTABILITIES

Income and Revenue

• Ensure that all revenue is captured and reported.
• Review all entertainment and officers checks; ensure that all are authorized and signed and have appropriate level of detail.
• Check complimentary rooms have been appropriately authorized.
• Audit telephone interface report to ensure all telephone revenue has been posted.
• Ensure relevant Front Office & Outlet reports are printed, audited and filed in date order.
• Verify transactions posted in the daily report, including but not limited to credit cards: city ledger, paid outs, allowances & rebates, miscellaneous charges, car park revenues, and room safe keys.
• Prepare rebate and allowance summary and rebate journal.
• Reconcile credit card charges between electronic credit card machine and Point of Sale system on a daily basis.
• Audit the daily cash summary prepared by the General Cashier and records the summary in the General Cashier Report.
• Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades etc. have been properly authorized.
• Record cashier overage/shortage in the relevant reports and followed up with the Outlet Managers.
• Ensure compliance with the rules and regulation such as terms and condition of the Hotel in regards to operation of Finance Department.
• Preparation and administration of Daily Revenue Report.
• Check room revenue and all other revenue daily
• Ensure all payments received must balance with the Income Audit report.
• Ensure all billings are in sequential order.
• Check on complimentary & house use report.
• Check on General Cashier report
• Spot check General Cashier, Front Office cash float by “Surprise Basis”
• Reconcile Service Charge & Service Fees report
• Perform the monthly calculation and reconciliation on other revenue generate by the hotel.
• Month end Journal
• Ensure proper documentation & filing system are been kept for audit reference.
• Special duties will be performed in a flexible, competent, knowledgeable, reliable, independent and efficient manner to ensure smooth operations at all times.
• Assist with ad-hoc assignments and any other special projects
• Audits the daily revenue figures, supporting reports and vouchers.

Credit

• Set and regularly review credit limits for both in-house guests and City Ledger balances.
• Check updated remarks given by Front Office staff and follow up any discrepancies.
• Follow up on the collection of Returned Cheques, Credit Cards Charge Back; Skipper Accounts.
• Reconcile accounts receivable trial balances with the general ledger accounts each month and to ensure accurate ageing.
• Maintain supporting documents of all advance deposits.
• Handle clients' queries promptly, professionally and efficiently.
• Ensure check room rates charged to travel agents are in accordance with the contract.
• Check if the bills are attached with proper covering details e.g. authority letter, vouchers, or any other relevant supporting documents for the charges before dispatching to customer.
• Deliver invoices and ensure that the person concerned is in receipt of the same.
• Analyze trends in accounts receivable balances or significant changes in payment pattern; and recap major collection problems for the monthly credit meeting.
• Conduct credit investigations so that an intelligent appraisal of customer’s worth, character and ability to pay may be ascertained to justify extensions of credit.
• Responsible for maintaining the debitor's ledger; regular review of the aged trail balance, collection calls, identify and follow upon doubtful accounts.
• Reconcile all credit card charges.
• Ensure credit applications for all new accounts are completed and approved.
• Post all payments received daily.
• Clear city ledger accounts at month-end.
• Resolve all account queries.
• Schedule and chair the monthly credit meetings.
• Track advance deposits.
• Review the high balance report daily and follow upon any problems or doubtful accounts.
• Daily review accounts receivable ledger, monitor incoming checks.
• Attend rundown meetings and advise on account set-up or any necessary payment plans.
• Initiate collection action for overdue accounts and prepares for legal action those accounts necessary.
• Reply to customer queries and send copies of accounts
• Reconciliation's and rebates.
• Liaise with credit card companies
• Follow up collections of accounts receivable regularly in a firm but diplomatic manner, calculated to produce results and at the same time maintain good relations with the customers.
• Recommends write–off of un-collectable accounts or bad debts with supporting document of legal correspondence or notification from right sources.
• Reports immediately any unfavorable information received affecting a customer’s credit standing, so that appropriate actions may be taken.
• Ensure that Courtyard by Marriott policies and procedures granting of credit are observed.
• Attend Monthly Credit Meeting and maintains updates the list of travel agents which are blacklisted and/or prepayment basis.
• Perform other related duties as required and assigned by management.

Additional Responsibilities

• Provides information to managers, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Attends and participates in all pertinent meetings.

Experience, Education & Competencies

• Bachelor in Accountancy or Diploma in Hotel Management or Tourism or any equivalent
• Minimum of 5 years experiences in 4 to 5 star hotel properties and at least 2 years experiences in similar role.
• Preferably have had previous experience in Income Auditor role
• Excellent written and verbal communication, interpersonal and leadership skills
• Preferred Arabic Speaking
• Excellent data entry skills(numeric keyboard) using Sage ACCPAC
• Knowledge of OPERA PMS system, MICROS, Accounting system, Excel and Words strongly preferred
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and then proven ability to work well under pressure
• Discretion and trustworthiness due to frequent contact with confidential material
• Able to multi task and work under time constraints
• Quick at mathematical calculations
• Adaptable to change