No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Customer Experience Manager & Tourism (Chinese / Southeast Asian Market) - UAE
Reports to: Marketing Manager
Location: Dubai
Band: F
Exciting new opportunity for an experienced Customer Experience Manager with a strong background and understanding of attracting the Southeast Asian Market (in particular, China, Japan and Hong Kong markets are highly desired).
Our aim for this special designation is to strategically development partnership channels with international and locally based tourism companies, airlines and travel agencies and project management creative marketing campaigns aimed at raising our beautiful luxury department stores profile and attracting / catering to our leisure travelers looking for a unique retail experience with us. Through your efforts, the additional aim is to in turn maximize the stores sales through offering the highest standards of service.
Ideally, you will have:
- Strong connections and contacts in the international and locally based tourism, travel and airlines
- Excellence in strategic marketing, project management and planning business development / sales opportunities geared towards our specified target audience
- Extensive knowledge of tourism trends that our audience may find of interest and of attractive
- Ability to deliver financial targets
- Ability to exceed client expectations
- High level of written and verbal communication skills (Mandarin and English ideal)
We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
