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Supervisor, Telesales in LaGrange, GA at American Home Shield
Date Posted: 2/12/2018
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Location: Job Type: Date Posted:
2/12/2018
About Us For more than 40 years, American Home Shield has protected homeowners by providing affordable protection against inevitable home system component and appliance breakdowns. We have a network of more than 11,000 pre-screened home service contractors and 45,000 professional technicians that provide convenient, reliable expert service to our customers. At American Home Shield, we provide possibilities for career advancement and training and development opportunities. Join our team and help solve the homeowner's dilemma every day!
EOE/AA M/D/D/V.
Job Description 2pm - 11pm Monday through Friday (rotating weekends. 4th Sat/Sun on call)
Schedule may change as business needs)
Position Overview Responsible for exercising good judgment in supervising and coaching a team of associates to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issues, controlling cost and supporting customer and associate retention. This position implements policies and procedures and monitors daily staffing and scheduling.
Job Responsibilities 1.Supervises, coaches, monitors, advises and provides feedback to associates to achieve individual and department sales goals.
2.Manages and evaluates team performance, enforces compliance with Company policies/procedures and issues progressive discipline as appropriate.
3.Evaluates job applicants, conducts interviews and makes hiring recommendations.
4.Implements policies and procedures and recommends new approaches for continual improvement in department sales.
5.Ensures accurate associate data files, including payroll, personnel and performance.
6.Maintains staffing and scheduling to meet department needs.
Job Requirements 1.Bachelor's degree and 3 years of telesales operations experience and/or related training required, or an equivalent combination of education and experience
2.Good judgment, strong decision making and problem solving skills
3.Knowledge of telesales operations
4.Knowledge, skill and ability to motivate sales performance and drive results
5.Skill and ability to lead and supervise the work of others
6.Skill and ability to prioritize and multi-task within a fast-paced sales environment
7.Verbal and written communication skills
8.Analytical skills
9.Creative thinking
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:l>
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:l>
Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. - Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
