Perform health check calls to selected customers.
Conduct outbound calls for tariff optimization and plan upgrades.
Perform calls for proactive and reactive retention
Support customers who are facing payment issues.
Manage inbound chat queries into sale.
Assist with email communications and re-targeting customers.
Assist in life customers with chat and seek to upsell to different plans.
Answer all customer inquiries in a friendly, professional and efficient way.
Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times.
Provide clear and concise responses to all customer enquiries and complaints and ensures all infor-mation is accurate in response to the customer.
Follow sales scripts (where applicable) and respond empathetically to customers.
Resolve customer complaints end to end.
Refer unresolved queries for further action as necessary by following a pre-defined escalation process.
Respond to customer queries through online channels, e.g. social media, emails, in-app chat
Contribute to overall achievements of required Service Level by maintaining agreed personal targets.
Assist other Virgin Mobile business functions as appropriate.
Skills Results driven
Good with numbers
Ability to communicate clearly and effectively
Ability to handle difficult situations in a professional manner and build employee loyalty
Have well developed listening skills and the ability to assimilate information
Patience and tact in working with customers, sometimes in stressful situations
Self-motivated and punctual
Must have the ability to work flexible hours as required (shifts cover 24 hours a day, 7 days a week)
Sound knowledge of Social Media applications and trend
High level of commitment, initiative and enthusiasm
Fluent, written and spoken, in English (Arabic is preferable)
Job Details Job Location Dubai, United Arab Emirates
Company Industry
Telecommunications; Sales; Telemarketing
Company Type
Employer (Private Sector)
Job Role Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
$2,000 - $3,000
Number of Vacancies
Unspecified
Job Ref.
JB3826112
Preferred Candidate
Career Level
Entry Level
Years of Experience Min: 1
Residence Location
United Arab Emirates
Degree
Bachelor's degree / higher diploma
This job is posted in the following Specialties:
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Job Title Contact Centre Champion Telesales
Company Name
People who applied to this job also applied to
Ritchie Bros Dubai, UAE
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