An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.
6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Qualifications Aconex Product Specialist - Client Services
Reports to the Regional Client Services Manager
Primary Purpose/Objectives:
You’re an expert in Aconex Connected Cost. You’ll consult both clients and internal teams. Occasionally, you may be part of an implementation team, along with pre-sales support, at the start of a project or at the commencement of client engagement. You’ll work closely with your relevant product team, providing feedback for ongoing product development.
Key Responsibilities: You will be required to have a good knowledge of the Aconex system, with responsibilities in the areas of project implementation and roll-out, customer service, promotion, and reporting.
Product Team Support:
Production and delivery of all #PRODUCT SPECS#
Manage stock and logistics elements of the Aconex #PRODUCT REQUIREMENTS#
Follow and document changes to the end-to-end process for the Aconex #PRODUCT#
Provide support in answering product and provisioning related queries to internal team and external clients
Assist Helpdesk with customer queries and solving issues related to the Aconex #PRODUCT# suites and work closely with internal teams to streamline processes
Product Development:
Report on production, delivery progress and processes of the Aconex #PRODUCT# suites and proactively
drive process and delivery improvements
Work closely with Provisioning Manager, Sales, Product Mangers and other teams to identify
opportunities to evolve and improve the #PRODUCT#
Key Relationships: #PRODUCT# Team
Client Services Provisioning Team
# PRODUCT# Sales Team
Service Desk
Candidate Requirements: Essential: Thorough attention to detail
Advanced skills in Microsoft Excel
Good computer skills (Microsoft Windows, Email, Remote Desktop, Skype)
Strong written and spoken English language skills
Knowledge and skills in records classification systems, data retention and disposal
Work with a distributed team across multiple regions, time zones and cultures
A proactive go-getter who will be motivated by the opportunity presented by the Aconex #PRODUCT#
Basic understanding of accounting principles
Experience with Customer Relationship Management (CRM) software (Salesforce) highly regarded
Extensive experience of the Aconex collaboration platform highly regarded
Exposure to the commercial construction industry highly regarded
Required Qualifications: Core:
- Accountability - Holds self and others accountable for high-quality and timely outcomes by determining objectives and prioritising work effectively. Complies with established control systems and rules accepting responsibility for mistakes and giving credit to others for their contributions and achievements.
- Building a vibrant Aconex culture - Defines organisational culture by practicing espoused values and behaviours promoting inclusion and equity for all Aconex staff and associates.
- Client focus - Makes clients and their needs a primary point of action, developing and sustaining productive client relationships.
- Innovation - Generates creative solutions, trying different and novel ways to deal with opportunities and problems.
- Integrity - Maintains social, ethical and organisational norms, adhering to and promoting codes of conduct and ethical principles.
Role: - Adaptability. Maintains effectiveness when experiencing changes in work tasks or the work environment.
- Applied learning. Assimilates and applies new job-related information in a timely manner.
- Assurance. Polite & knowledgeable, demonstrates self-confidence and awareness. Instils trust in internal and external stakeholders.
- Building client loyalty. Meets clients’ needs, building productive relationships whilst taking responsibility for client satisfaction & retention.
- Coaching. Providing timely coaching to help others excel on the job and meet key accountabilities.
- Communicating with impact. Expresses thoughts, feelings and ideas in a clear, succinct and compelling manner, adjusting language to engage the audience effectively.
- Empathy. Provides attention to tasks and stakeholders appropriate to individual contexts.
- Formal presentation. Presents ideas effectively to individuals or groups, delivering content suited to the context of the audience.
- Impact and influence. Affects change through persuasion and negotiation, gaining others’ support.
- Managing workload. Prioritises tasks; allocates and manages time and resources effectively.
- Technical knowledge: Aconex - Applies understanding of Aconex effectively within context of own role
- Tenacity – Perseveres with issues until solutions are achieved.
