No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

About the Job:

We are currently looking to recruit a Credit Control Manager for Al Futtaim Aftersales Services. Reporting the Business Unit Finance Manager, you will put in place the optimum structure for a credit control department which will support the organization structure. You will train the staff to perform their duties efficiently and effectively and develop and monitor key performance indicators (KPI’s) of the department. It is also part of your jo to streamline the processes in order to have the most efficient, simple and convenient processes which will support on time collection. You will deal with difficult customers and long overdue payments with the help of division heads and review and update company policy with regard to debt collection.

The key responsibilities are as follows:

• Review the current process of the department and suggest the optimal process which will enable the organization to submit invoicing on time & will also help collect cash on time.
• Centralize the credit control functions across the organization and design a suitable organization structure for same.
• Review and provide MIS reports on receivables by division/customer. Identify areas of concern.
• Work with division heads on mitigating risks.
• Develop and monitor key performance indicators for each division and regularly review the same with each division head.
• Develop collection strategy and action plan and ensure that they are carried out.
• Ensure reduction of overdue %age.
• Provide training to the credit control team to enable them to perform their jobs efficiently.
• Closely liaise with Finance Shared Services on debtor reports, accounting and receivables monitoring.
• Regularly visit all locations to review the receivables and ensure process is followed.
• Visit with customers to understand their issues, review the outstanding and agree payment plans where necessary.
• Escalation of account to a legal status and follow up on such cases.
• Month-end provision of rebate accruals.

About You:

The ideal candidate will possess an Internationally-Accredited Professional Accountancy Qualification or a Bachelor of Commerce or Diploma in Accounting Financial Management. You will have a minimum of 3 years’ experience with specific experience in receivables management of a large company and prior experience of working with insurance companies is an added advantage.

Ideally, we are looking for candidates with the below skills and behavioral competencies:

• Excellent communication skills, both verbal and written
• Knowledge of Arabic is an added advantage
• Diplomatic and has the ability to deal with difficult customers with tact
• Ability to lead a large and diverse team and coach them into top performers
• Able to talk to all levels of the organization, both internal and external.
• Highly computer literate, knowledge of SAP will be an advantage.
• Strong analytical skills.
• Ability to build and sustain relationships in a multicultural environment

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.