About Jumeirah & the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Jumeirah Creekside is a luxurious hotel located at the heart of Dubai and overlooking the Dubai Creek, just minutes away of the airport. The Hotel houses a specially commissioned art collection, resulting in a modern and dynamic destination, yet inspired by tradition. Bringing together a fusion of contemporary design and distinct architectural features.
Jumeirah Creekside Hotel boasts 292 spacious rooms and suites, The Aviation Club, one of the city’s most popular health club and a collection of five diverse restaurants which offer a vibrant selection of culinary experiences.
About the Job: An opportunity has arisen for Events Executive to join Catering Sales at Jumeirah Creekside Hotel. The main duties and responsibilities of this role:
Coordinates all events as delegated to ensure maximum customer satisfaction.
Ensures that all department heads are informed of significant groups which will impact the Hotel operations.
Adheres to the Hotel’s Selling Strategy for Events and Groups.
Continuously review procedures and processes within the department to maximize profit, increase productivity and improve efficiency.
Conduct in-house site inspection in relation with Sales Centre Managers or/and Business Development Managers.
Maintain complete knowledge of and comply with all hotel/departmental policies and procedures.
Attend designated meetings, menu and beverage tastings.
Ensure that Jumeirah Creekside Hotel’s SOP’s and LSOP’s are adhered to .
Attend all training courses as directed and conduct on going On the Job Training to new hires as required.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Organize and delegate traces for follow-up; be familiar of status of each.
Ensure that Events office is kept organized and clean.
Use established file and trace system to ensure consistency.
Place call reports with relevant and updated information for all customer conducts in DELPHI in activity reports.
Promptly respond to all messages, ensuring that all messages are returned within 4 working hours.
Use standardized form letters for use by all Events Team as response to inquiries, tentative / definite bookings, thank you, cancellations and re-bookings. Ensure appropriate letter are sent and filed.
Review group arrival and Departure needs and relay information to appropriate departments.
Set up Mini Room block for Group Events and ensure that room block is well managed so that correct rooms forecast may be achieved.
Ensure that all information for the Daily Events Sheet is complete and accurate and distributed on a timely basis.
Make changes to Banquet Event orders as necessary, ensuring that correct information is communicated to respective departments on a timely basis in order to best service the client.
Identify groups which do not have scheduled functions and communicate such to outlets in order to help them anticipate expected business levels.
Prepare and distribute the weekly Event forecast identifying covers and sales by meal periods.
Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow up on delivery.
Follow up on specific files and sales objectives as delegated by the Head of Conference and Events.
Ensure client files are kept organized and current with all required information.
Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
To be knowledgeable of the following:
Function room capacities and various set ups
Booking space (tentative/definite)
Use of all forms
Menus and pricing
Guarantee policy
Cancellation policy
Payment policy
Room rental charges
Corkage fees
Miscellaneous pricing (floral, entertainment, etc)
Shipping / receiving policies
Lost and found policy
Block space ensuring that the appropriate space is blocked to accommodate the group’s requirements and to maximize labor costs.
Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available service.
Suggestively sell menus which meet the client’s needs and maximize revenues.
Liaise with the Execute Chef to plan special requests for clients and special event menus. Arrange introductions between the client and Chef.
Where appropriate, entertain clients in the hotel outlets to sell the hotel facilities. Make reservations at non-peak times in order to allow the outlet to provide the best service. Adhere to all Accounting policies regarding payment.
Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis.
Review estimated guarantees and ensure that firm guarantees are obtained 2 business days prior to scheduled function. Ensure that the overset figure complies with established standards.
Ensure that all functions space dates which have restrictions are followed.
Attends Pre-Conference Meeting’s with hotel Team and Client as appropriate.
Qualify opportunities to up sell various areas of the resort according to the up selling programme set within the department and meet targets.
To be familiar with Banquet service standards to better sell the facilities of the Hotel.
Ensure that door cards are typed of reach scheduled function and properly posted.
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards.
Meet with the Chef prior to function time to verify arrangements and to observe the quality of the food presentation Assist in plate up of meals as requested. Ensure that standards are met.
Check the functions are properly staffed to provide the required standard of service. Dress in a manner which is conductive to a business environment whereby first impressions reflect on the hotels image.
Assist in supervising the service of functions, ensuring guest satisfaction.
Attend BEO/Resume review meetings; resolve any discrepancies.
Welcome group contact upon arrival at a function and ensure guest satisfaction.
Monitor guest reactions and confer with service staff to ensure guest satisfaction.
Anticipate guests’ needs, respond promptly and acknowledge all guest, however busy and whatever time of day. Promote positive guest relations at all times.
Be familiar with all hotels services / features and local attractions / activities to respond accurately to any guest enquiry.
Monitor and handle guest complaints by following the instant satisfaction procedures and ensuring guest satisfaction.
Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.
Monitor, handle and process all billing / payment procedures according to accounting standards.
Conduct Post Event Billing reviews with all group contacts along with Credit Manager to ensure accuracy of Billing for the guest.
Ensure that all events are turned actual and that the actual revenue is posted in DELPHI.
Understand Group and Catering cost forecasting.
Knowledge of menu planning and food presentation.
Ability to manage hotel inventory.
Broad understanding of catering space management.
Presents ideas and information in a concise, well organized manner
Manages interpersonal conflict situation effectively.
Qualifications About You: The ideal candidate for this position will have the following experiences and qualifications:
Min 03 years Hotel Experience in Events in a 5 star hotel.
Have at least 1 year experience in sales.
Excellent Computer Knowledge, i.e. Internet, Outlook. Delphi & Opera
Accustomed to handling customer complaints Able to work in a team.
Should be able to quickly learn and adapt to a new work environment.
Have UAE Driving license is desirable.
About the Benefits:
This position offers a highly competitive salary and package which includes: fully furnished single accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
