Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city's international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

JOB ROLE

The purpose of this position is to monitor & control of the extension of credit, the collection of accounts receivables and to ensure that our credit policies and procedures are adhered to by all colleagues across the whole complex which includes Shangri-La Hotel,Traders Hotel & Shangri-La Residences. Job role includes daily visit to the hotel clients,business partners for credit collections, statutory payment to government-agencies-electricity/water,telephone & ADTCA Tourism fees, follow up on license approvals/ renewals and building positive relationships with major clients and government-agencies of UAE.

JOB RESPONSIBILITIES:

• Collection & Credit Control
• Guest Communication
• Records & Administration
• Credit Meetings

Collection & Credit Control

• Processes credit applications and approval in line with hotel and SLIM policies and procedures
• Review “Bill Collector Daily Sheet”,monitor high balance guest ledger accounts and suggest the appropriate action
• Obtains credit information by company search, professional credit reports, or bank references
• Review Travel agents commissions according Travel agent's correspondence
• Review all “direct billing” requests and applications for credit with the Hotel
• Checks credit ratings and references & recommends granting or cancellation of credit facilities
• Checks daily city and guest ledger outstanding
• Approves travel agent vouchers or obtains advance payments
• Obtains credit card authorization
• Checks confirmations of undertaking to settle accounts on credit
• Coordinates with Sales and Accounts Receivable section to ensure accuracy of statements of accounts
• Monitors and collects Account Receivable & highlights and pursues receivables overdue
• Submits list of un-collectable accounts & assists in legal actions to collect debts.

Guest Communication

• Communicates with guests and debtors to collect receivables and clarify queries
• Replies to guest inquiries on account statement within 3 days
• Meets in-house guests or tour leaders to review accounts.

Records & Administration

• Issues black-list of trade accounts receivables
• Files documentation supporting credit approval & reviews credit limits on regular basis
• Ensure proper filing of Credit Card Agreements.

Coordinates Credit Meetings

• Prepares documentation for doubtful accounts & prepares written-off authorization of uncorrectable accounts
• Enforces credit standards if not being followed.

REQUIREMENTS

• At least 3 years experience in Credit deparment in a 5* hotel
• Intermediate level/ professional accountancy qualification
• Excellent communication skills in English & Arabic langauage (oral and written) is required
• Knowledge and experience in front office and back office accounting systems of the hotel
• A warm personality,attentive,accountable and resilient
• Ability to work under pressure.