Description :

JOB SUMMARY:

The Branch Supervisor is responsible for assisting the Branch and Branch Service Manager with day to day transactions and responsibilities. The Branch Supervisor provides guidance, direction, and supervision to staff in the absence of the Branch Service Manager or upon request. The Branch Supervisor ensures the delivery of high quality customer service while enforcing security and safety in accordance with Bank policies and procedures. The Branch Supervisor works cooperatively with the Branch Service Manager to incorporate the Banks values and objectives into the Branch acting as a leader in maintaining a motivated branch staff focused on sales and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

Other duties may be assigned

• Process deposits, withdrawals, check cash and other transactions quickly and accurately.
• Ensure that negotiable instruments and cash are accounted for by following proper security policies and procedures.
• Answer branch telephone calls and assist with customer requests or issues.
• Review and verify daily reports assigned by Branch Management.
• Perform all functions of assigned staff as needed in order to service customer needs in a timely manner.
• Deliver high quality customer service on a consistent basis to all clients th external as well as internal clients.
• Functions in all areas of new accounts including technical, sales and services to ensure compliance with all bank policies, procedures and regulations.

Train, coach and motivate staff on selling and closing techniques to sell various Bank products and identify cross selling opportunities with new and existing customers as needed.

Maintains an updated knowledge of the bankroducts and services.

Liaison with the Branch Service Manager to ensure that the staff is fully functional in all aspects of sales and service.

Encourage the sales process though an active participation in sales activities including participating in community events. * Make sales of Bank products to new and existing business and consumer customers to achieve both individual and Branch goals.

• Participate in sales activities including participating in community events to increase the visibility of the Bank within the community.
• Assist in special projects relating to operational efficiencies, acquisitions, and product development.

Pacific Premier Bank and its representatives are expected to comply with a complex set of laws and regulations. The company has created policies and procedures to ensure such compliance. All employees are required to be familiar with and to comply with all applicable policies and procedures when performing their jobs. Employees must participate in all compliance training required by the company. Employees are also expected to abide by the Code of Ethics and other company policies addressing workplace conduct.

QUALIFICATIONS:

• 3 or more years of experience in the banking industry
• 1 or more years of experience supervising and leading teams
• Cash handling experience

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

Day to day impact on single team based on development of short-term operational goals (

1 year) and execution of such plans.

Applies experience in departmental discipline to resolve day to day operation issues affecting team

Develops solutions for problems that are defined and requires understanding and consideration of other departments/roles. Corrects or resolves issues by enhancing work methods.

Regularly provides guidance and direction to subordinates based on existing policies and management guidance. Often performing work similar to subordinates. Does not have hire/fire authority.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may occasionally sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.