The Operations Supervisor is responsible for supervising operations personnel and routing drivers and monitoring work to ensure efficient and effective operations.
Essential responsibilities include, and are not limited to:
Supervises day-to-day operations of collections, transfer station, material recovery or composting facility, as assigned. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Assigns employees to balance workload. Arranges alternate coverage of service in case of employee absence or equipment failure.
Assists with the daily inspection and follow through of proper maintenance and repair of equipment and/or vehicles as appropriate. May operate equipment as needed.
Monitors work to ensure efficient and effective operations. Observes operational practices and enforces safety policies and procedures. Makes recommendations for process improvement, including changes in working conditions and use of equipment to increase efficiency of operations, department, or work crew.
Investigates and resolves customer inquiries and complaints.
Makes recommendations for rate adjustments, ensures delinquent account collection and resolves customer and vendor billing disputes.
Identifies potential rule infractions, and working with Operations Manager, assists in the avoidance and correction of existing cases.
Generates and analyzes operational reports and make recommendations as appropriate.
Investigates and reports on worker injuries, accidents, and other incidents, maintains time records and manages attendance issues, provides timely feedback.
Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
May dispatch or serve as back-up for dispatch duties.
May participate in community and business meetings and events on behalf of the company.
Fantastic benefits include: Medical, 401k with 6% match, Employee Stock Ownership Plan, PTO, and Commuter benefits and much more!
Direct leadership of 15+ direct reports in a technical environment
