Employees in Enterprise Customer Care (ECC) are experts at making peopleay.
When customers feel welcome, understood, appreciated and helped, that good day at Best Buy. Employees in ECC are constantly delivering the industryest and most responsive customer service & sales experience. When you join our team, youhave the unique opportunity to lead and develop employees who speak with hundreds of customers each week, learn everything there is to know about our amazing company, and share your insights to improve our business. If that sounds like your kind of fun, youfit right in.
Summary: The Sales Supervisor ensures Best Buy delivers a world-class customer experience as the destination and authority for technology products and services. You will play a vital role in leading a sales team to elevate performance by sustaining positive customer and employee interactions. Supervise the daily activities of a team of 15-20 representatives (phone, chat, correspondence or administrative.)
Key Responsibilities: - Coach and develop employees through frequent formal and informal one-on-one meetings (including side by side coaching and call/chat observation)
- Administer all employee documentation regarding coaching and development, HR, disciplinary action, reviews, and all other general information pertinent to employee files
- Communicate important business information to team consistently through daily scorecard emails, bi-weekly team meetings, and scheduled one-on-one meetings
- Create and contribute toward a positive team environment by motivating and recognizing employees
Required Qualifications: - Call center experience in a customer service or sales position
- Exceptional verbal and written communication skills, detail orientation, and demonstrated ability to multi-task
- Ability to adapt quickly and lead others through changing environments
- Ability to work evenings and weekends
- Proficiency in Microsoft Office Suite
- High School Diploma
Preferred Qualifications: - 2 or more years supervising or managing teams of 10 or more in a call center or retail environment
- Proven track record of coaching and developing employees
- Experience with workforce management tools and call management systems
- Bachelor's Degree
