Duties and Supporting Responsibilities
- Manage daily reservations and communicates with the service team.
- Welcome guests to the bar in a professional and warm manner.
- Provide accurate wait times and monitor waiting lists.
- Escort customers to assigned dining or bar areas.
- Coordinate with service staff about available seating options.
- Maintain a clean reception area.
- Maintains condition of printed menus.
- Cater to guests who require extra attention (e.g. children, elderly).
- Answer incoming calls and respond proactively to guest queries ensuring appropriate action is taken in a timely fashion.
- Assist service floor staff as needed.
- To maintain a high standard of personal grooming.
- To ensure cleanliness of uniform and portray a good image while on duty.
- To ensure that Respak and InfoGenesis are properly set up in accordance to meal period.
- To attend daily briefing and ensure all job assignment duly carried out.
- To read the outlet logbook daily to ensure he/she is informed of all the latest information.
- To be able to carry out suggestive selling.
- To be able to communicate effectively with all junior colleagues.
- To ensure guest's satisfaction are met at all time.
- To assist cashier in preparing and presenting bill.
- To bid farewell to all departing guests in a warmth manner.
- To ensure that all LQE's according to the meal period are carried out.
- Handles any guest's complaints in a politely, promptly and professionally manner
- Any other reasonable duties assigned by the Restaurant Manager.
Job Requirement - Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Hotel Management/Tourism Services or equivalent.
- Must be able to multi-task
- Must be attentive to details
- Must be computer literate
