Duties and Supporting Responsibilities
- To communicate with respective Event Management Manager / Executive in order to fully understand guests' requirements.
- To ensure that all function rooms are set up in accordance to the Banquet Event Order.
- Engage with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately.
- To coordinate relevant function details as well as guests' requirement, delegate duties to subordinates and ensure guests' requirements are being met.
- Responsible for the smooth running of functions and achieve high level of guests' satisfaction.
- Supervise subordinates and ensure that they carry out their responsibilities.
- Provide positive coaching, guidance and on-the-job training for subordinates as well as casual labour.
- Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.
- To administer post function report after the end of each function, identifies problems and suggests solutions to Director of Banquet Operations Manager when appropriate.
- To conduct job interviews of casual labours, including influence the decision to hire and fire
- To supervise and ensure cleanliness of function rooms including back areas and locking up of Banquet areas at the end of each day.
- Be guided by and adhere to the MOHG MbMO standards.
- Be guided by and adhere to the MOHG LRA standards.
- Be guided by and adhere to the MOHG LQE standards.
- Be guided by and adhere to the MOHG FLHSS&E standards.
- To handle special projects and assignments as assigned by Director of Banquet Operations or as required there and then to ensure guest services/Banquet operations are not affected.
Job Requirement - Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.
- Minimum of 1 year working experience is required in this field.
