Duties & Supporting Responsibilities
- To maintain a high standard of personal grooming.
- To ensure cleanliness of uniform and portray a good image while on duty.
- To attend daily briefing and ensure all job assignment duly carried out.
- To ensure that Respak and InfoGenesis are properly set up in accordance to meal period.
- To read the outlet logbook daily to ensure he/she is informed of all the latest information.
- To meet and greet guests in a professional and warm manner.
- To assist Managers to ensure a smooth operation.
- To be able to carry out suggestive selling.
- To be able to communicate effectively with all junior colleagues
- To ensure guest's satisfaction are met at all time.
- To assist cashier in preparing and presenting bill.
- To bid farewell to all departing guests in a warmth manner.
- To ensure that all LQE's according to the meal period are carried out
- To respond proactively to guest queries and to ensure appropriate action is taken in a timely fashion
- Handles small guest's complaints in a politely, promptly and professionally manner and always informs he/she most senior colleague on duty of the complaint immediately.
- Ensures his/her station is organized and stocked with the needed mise en place
- Ensures that all tables, chairs and operating equipment are clean and ready for service
- Any other reasonable duties assigned by the restaurant manager
Job Requirement - Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specialising in Food/Beverage/Restaurant Service or equivalent.
