Do you want to be a part of a team that's connecting millions of free and independent travelers to new attractions and experiences through technology every day? Do you have deal-making experience across world that can further establish KLOOK as World's leading travel activities platform? Do you have what it takes to say that the World is truly #YoursToExplore?
What you'll do - Develop and maintain a high-quality portfolio of attraction, tour, transportation and activity (Things To Do) products for Klook's rapidly growing, global customer base.
- Acquisition: Identify the best products based on current demand and sales potential and bring them onboard the Klook platform. Supervise onboarding of products, with support of local team members, editorial and quality control teams.
- Account management: Cultivate relationships with partners to help maximize their sales potential on Klook's various distribution platforms. Communicate Klook's business strengths and brand value to suppliers.
- Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content, maintain at a market leading position at all times.
- Coordination: Work closely with various functions in the company - marketing to maximize sales, operations to improve efficiency, revenue to optimize pricing, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimise risk, and media team to secure marketing funds from suppliers.
- Market updates: Identify market trends and provide market & competitor updates through on-going research and analyses.
- Influence: Represent Klook to build our profile with key destination influencers in the country (e.g. DMOs, tourism bureaus, trade organizations, etc.)
- Leadership: Build and lead a strong business development team to deliver tangible results in each of the above areas. As an agile and fast growing company, this person should prepare for expansion, redundancy, coaching, evaluation, striving for upward mobility of entire team.
Your KPIs
- Success in delivering on product portfolio and sales targets, as well as other strategic KPIs as agreed with the company senior team
- Ability to collaborate with various teams with working cultures and located in different Klook offices
- Capacity to handle uncertainty and ambiguity, and a fast-paced work environment
- Ability to prioritize work based on strategic importance and level of impact on business
What you'll need - >8 years work experience with 3 years destination management or OTA supply experience. High familiarity with travel products, experience with attractions, activities, tours and transportation preferred
- Strong commercial sense, as well as analytical, written and verbal communications skills
- Confident, self-motivated and goal-oriented
- Globally-minded and comfortable working with people from different cultural backgrounds
- A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required
- Bachelor degree in hospitality or business management preferred
About Klook
Founded in 2014, Klook is a world leading travel activities and services booking platform. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods, and unique experiences around the world on its website and award-winning app (consecutive Best of Year awarded by Google Play and Apple App Store). With Klook's innovative technologies, travelers can book on-the-go and redeem the services by using QR codes or e-voucher. Each day, Klook empowers countless travelers to indulge in their wanderlust and spontaneity through over 100,000 offerings in more than 270 destinations.
With a team of more than 1,000 across over 20 offices worldwide, Klook's services are available in nine languages, supporting 41 currencies. It has raised over US$520 million investment from world-renowned investors including Sequoia Capital, Softbank Vision Fund, Matrix Partners, Goldman Sachs, and TCV. Get inspired by Klook at www.klook.com, the company blog or @Klook.
