World Class Hotels & French EleganceSofitel offers contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French “ art de vivre”.Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.
Contract Job Level
National under local employment status (or Foreigner already entitled to be recruited for this role) Job/National under local employment status (or Foreigner already entitled to be recruited for this role)
Fixed-term contract: No
Status Full Time
Anticipated Start Date 05-07-2019
Skills Level of Education Secondary professional education Areas of study Other Professional experiences 1 to 2 years Languages essential English
Key tasks Sofitel and Its Ambassadors
The Sofitel Brand is based on three core values guaranteed by each employee every day.
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openess.
Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalized service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.
You must have a passion for excellence, and a can-do attitude in order to be considered for this role.
Your key responsibilities will include: Ensuring smooth operations of the hotel lobby services
Provide fast, quality and efficient service to guests in terms of enquiries and needs
Ensure all guests are welcomed warmly and openly upon arrival
Ensure sales through suggestive selling and promoting in-house hotel promotions
Perform any other duties as assigned by superior
Requirements: Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
At least 3 year(s) of working experience in the related field is required for this position.
Les Clefs d'Or Holder
Preferably Managers specializing in Hotel Management/Tourism Services or equivalent.
To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.
You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results oriented with a dedication to exceeding customer expectations.
Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to buld relationships and guest experiences epitomising French elegance, style, and sophistication.
Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.
