Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?
Imagine an exciting and rewarding career with a leading Canada-based hotel management company with expanding operations in the United States. Having tripled in scale since 2014, ONE Lodging now operates 116 hotels in 32 states.... and our forward momentum is expected to continue!
At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.
We are ONE Lodging, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is 'Good things happen when you show up,' and we specifically seek candidates who have the talent, potential and desire to grow their careers with us.
To learn more about us, please visit .
BIG PICTURE:
As a visible member of the property's Leadership Team, the Food & Beverage (F&B) Supervisor serves as a key liaison for hotel guests, F&B Manager, and for the General Manager. The F&B Supervisor is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the day-to-day operation of the hotel's onsite bar and restaurant, banquet events, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
CORE ACCOUNTABILITIES: - Monitor and evaluate all department daily activities to ensure the successful operation of restaurant facilities, banquet events, services and amenities.
- Establish and review departmental standards, guidelines and objectives.
- Oversee administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.
- Support the bar and restaurant's sales and business strategies to maximize revenues and profitability.
- Partner with HR to create a positive work environment; Serve as a support resource for front line staff.
- Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact and for all meal periods.
- Plan, organize and delegate daily operational activities against forecasted business volume.
- Monitor food cost, labor and other expenses and implements appropriate controls.
- Perform multiple staff functions within the outlet as needed, to include set-up/prep of menu items, tending bar, waiting tables, cashiering, etc.
- Drive effective communication across the department to ensure consistency, cohesiveness and understanding of objectives and priorities.
- Address and respond to guest comments, requests and concerns.
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
- Intervene, assist and document instances of guest or employee incidents.
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
- Maintain compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
- Analyze and evaluate outlet performance by compiling statistics such as occupancy and labor reports and brand guest satisfaction index.
- Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
- Engage each guest as unique individuals; Anticipate and listen attentively to their needs and requests.
- Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
- Report and follow up on any maintenance issues or safety hazards.
- Work with F&B Manager, Front Desk, Engineering, Housekeeping and other departments as a team to ensure a seamless guest experience.
- Ensure all bar and restaurant sanitation and hygiene practices are in compliance with applicable standards, regulations and laws.
- Support other departments, as needed and perform other duties as assigned.
REQUIRED ATTRIBUTES: - A minimum of 1 years' previous F&B leadership experience, to include successful management of a large staff and focus on exceptional guest service; Hotel background strongly preferred.
- Up-to-date knowledge, certification and training in food handling, safety and sanitation.
- Previous work experience in a full-service hotel environment is required.
- Bachelor's degree and/or appropriate combination of education and work experience to support on-the-job effectiveness.
- Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.
- Tech savvy, with high proficiency in all Microsoft Office programs.
- Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
- Exceptional service orientation, with keen ability to focus and deliver on guest needs.
- Reliable and responsible character, with exceptional follow up and attention to detail.
- Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
- Previous experience with Marriott brands is a major plus.
- Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays. 0
Job Posted by ApplicantPro
Learn more...
