Andaz Singapore, the first Andaz hotel in South East Asia, is strategically located in the city's up-&-coming Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood, authentically. Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. The hotel's design will reflect the vibrant, creative and energetic culture of Singapore's expanding Central Business District (CBD), as well as the inspiring and unscripted style set forth by Andaz. At Andaz, we set the stage to ignite creative minds and bring eclectic souls together, be it guests or colleagues.
Come join us to express your Andaz as Assistant Manager – Front Office if the following describes you.
Qualifications You are a team-player who is always passionate about delighting your guests with the highest quality of service throughout all stages of their stay. You enjoy interacting and engaging with guests through meaningful conversations and customer service gestures so as to make their day. You are also a confident individual who is capable of multi-tasking, willing to learn and take on new challenges. Being someone who exemplifies the personality of a leader at work, you are willing to provide guidance to your team and motivate them to perform their tasks.
As an Assistant Manager – Front Office, you will be responsible to assist the Front Office Manager in leading the team and managing the day-to-day operation of the Front Office department in delivering exceptional front line service to our colleagues and guests, in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. You will also assist in developing team members’ performance through training and supervision to ensure that associates are able to provide excellent service, respond and resolve guests’ inquiries, requests and issues in a timely, friendly and efficient manner.
Your Profile - Candidates with Degree in Hospitality / Tourism Management or equivalent will be preferred.
- Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
- Well-developed communication, interpersonal and customer relations skills.
- Possesses good problem solving skills, strong management and leadership capabilities.
- Updated with the latest Front Office trends, technologies and best practices and ability to tie this into guests’ needs and wants.
- With a positive and can-do attitude.
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** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **
