Job description: JOB DESCRIPTION The Front Office Agent (agent) addresses the needs of all very important guests and ensures a unique guest practice. He/She treats guests with respect and handles reservations, walk-in requests, registration, and complaints with professionalism. Doing so will promote a positive first impression to guests. He/She works with Rooms Division and other departments to update room status reports. He/She also has to execute tasks as a cashier.
He/She is proficient in using the Property Management System. He/She is also familiar with guidelines, products, services, and promotions. He/She is able to advise on local events, activities, and opening hours of the property's establishments. He/She has to be familiar with pricing options to address guests’ requests. At times, he/she also may apply cross selling tactics to promote the hotel’s services. He/She attends to every call promptly and politely, and takes messages in a precise manner. If there is a request for wake-up call, he/she will make sure to do Information technology on time. He/She adheres to guidelines when performing his/her tasks. He/She ensures accurate posting of all charges related to call services to guests’ accounts.
Job Details: » Apply upselling and suggestive selling techniques
» Carry out operations that will result in service excellence
» Handle basic administrative tasks
» Handle guest/customers' concerns and feedback
» Perform essential online functions
» Provide front office services
» Provide one-stop services
» Provide reservation service
» Respond to challenges in service
» Solve problems and make decisions at operations level
» Use basic functions and applications of a computer
» Utilise software systems in hospitality management
» Work in a diverse service environment
» Work in a team
» Candidate must possess at least Professional Certificate/NiTEC
» At least 1 Year(s) of working practice in the related field is required for this position.
» Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
WORK LOCATION View larger map / directions View larger map
Address 15 Stamford Road Singapore
COMPANY SNAPSHOT Average Processing Time 11 Days
Registration No. 201017293M
Industry Hotel/Hospitality
Website https://www.kempinski.com/en/singapore/the-capitol-singapore/
Company Size 51 - 200 Employees
Working Hours Regular hours, Mondays - Fridays
Dress Code Formal (e.g. Shirts + Ties)
Benefits Medical, Miscellaneous allowance, Dental, Uniforms and duty meals provided
Spoken Language English
COMPANY PHOTOS
COMPANY OVERVIEW Located in Singapore’s charming civic and cultural district, the iconic Capitol Building and Stamford House have been restored to unveil as The Capitol Kempinski Hotel Singapore. A quintessential masterpiece of beautifully conserved architecture uplifted with a modern touch and bespoke hospitality, this exclusive retreat promises luxury at its finest.
Timeless yet contemporary, the hotel features 157 guestrooms and suites, a lobby lounge, an outdoor saltwater relaxation pool, a fitness centre and Spa, and an exclusive event space, as well as a bespoke bar and a signature restaurant helmed by a Michelin-starred chef. The discovery continues, with the hotel connected to the luxury heritage lifestyle destination, Capitol Singapore – encompassing an exclusive 39-unit Eden Residences Capitol, a premium retail mall Capitol Piazza, and the legendary Capitol Theatre.
WHY JOIN US? What makes us different?
At Kempinski, we take pride in crafting beautiful performances for our guests every day. We are inspired by each opportunity to create distinctive moments and lasting memories.
We are a close community of hoteliers with unique talentsthat unite in perfect symphony. As we grow together and lgain from each other, we each have a chance to shine.
In our remarkable and authentic locations around the world, we are supported by leaders and colleagues who care deeply, and appreciate and value us as individuals and as a team. We welcome the opportunity to build our futures at a brand with an exceptional reputation for European luxury and embrace a truly original practice.
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