Job description: JOB DESCRIPTION Listing description
» All basic tasks of a Guest Services Agent; check in, check out, guests’ inquiries.
» Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture all over the department
» Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
» Supervise the Front Office operation and workflow to maximize guests’ satisfaction levels.
» Supervise and delegate tasks to all Front Office team members.
» Responsible and accountable for maintaining the highest service standard of Front Office, and to generate team spirit and motivation in all ambassadors.
» Assist the Front Office Manager in monitoring the Front Office Associates and train them to ensure that guests receive prompt and courteous services.
» Check everyday arrival list for VIPs, and regular guests. Introduce hotel facilities and special services to guests and follows up on requests by guest promptly and efficiently.
» Encourage and motivate Guest Service Agents to up-sell in order to achieve the everyday / monthly target set by Front Office Manager. Job Requirments:
» Previous practice in a similar function, 2-3 years, preferably within a 5 star luxury environment.
» Passion for high end hospitality with an absolute eye for detail.
» A demonstrated capability to build warm relationships and gain trust at all levels.
» Excellent listening and negotiation expertise.
» capability to lead, develop and mentor the Front Office team.
» Projects professional image at all times through personal presentation/ interpersonal expertise.
» Candidate must possess at least Higher secondary/Pre-U/A level/College in any field.
» Preferably Junior Executive specialized in Hotel Management/Tourism Services or equivalent.
WORK LOCATION
Address 9 Wallich Street, Singapore 078885
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 201015346D
Industry Hotel/Hospitality
Website http://www.sofitel.com/gb/hotel-A152-sofitel-singapore-city-centre/index.sh tml
Company Size 51 - 200 Employees
Working Hours Regular hours, Mondays - Fridays
Dress Code Business (e.g. Shirts)
Benefits Medical, Food is provided
Spoken Language English
COMPANY PHOTOS »
Say something about this picture...
COMPANY OVERVIEW Sofitel Singapore City Centre , an iconic hotel that opened in October 2017, forms part of a mixed use development at Tanjong Pagar Centre, a multi-billion dollar development, which is Singapore’s tallest building at 290 metres set around landscaped parkland and direct MRT station access.
The 223-room Sofitel Singapore City Centre offers chic designed rooms, 4 Food and Beverage options, a ballroom and several meeting rooms, fitness and pool facilities.
Skills:
