John Paul is the guest relations expert. Thanks to our world renowned concierge brand, we guarantee excellent service both for simple requests and unusual requests alike. What is the John Paul ethos? Impeccable service at all times. The quest for excellence is part of the DNA of the world leader in concierge services. John Paul's ancestors delighted generations of some of the most demanding guests on the planet. As luxury hotel concierges, they embodied their attentive relationship with each of their guests. Now, on behalf of those brands and companies that are most attentive to their guest relationship, John Paul is cultivating the enduring values of the Concierge: memory, intuition, commitment, an exceptional network and unfailing discretion.So John Paul is reinventing the very core of t
Contract Job Level
National under local employment status (or Foreigner already entitled to be recruited for this role) Job/National under local employment status (or Foreigner already entitled to be recruited for this role)
Fixed-term contract: No
Status Full Time
Anticipated Start Date 11-07-2019
Gross annual salary : 28800 SGD
Skills Level of Education Bachelor / Licence Areas of study Tourism Professional experiences 6 to 10 years Languages essential English Optional languages Mandarin
Japanese (Fluent)
Korean (Intermediate)
Essential and optional requirements - Fluent in Mandarin language will be added advantage
- Experienced working in travel agencies, airlines and call centre environment will a plus
- Available immediately
Due to visa restrictions, this position is open to anyone who has employment rights in Singapore. Our company will not be able to provide work permit or employment sponsorship
Key tasks This is a fulltime position and you are responsible to provide exceptional, high-touch service assisting customers with customized travel arrangements, including travel bookings, flight bookings, limousine bookings, fine dining reservation, event planning, research, theatre, sports events and other personal services, beyond in a contact centre type environment. Concierges are able to go above and beyond their duty to provide an exceptional customer experience, embraces change, and thrives in a fast-pace environment.
Responsibilities and Duties: - Handling customer requests both on emails and phones
- Accurate and timely handling of all requests from our customers
- Provide a consistently high level of professionalism and discretion when handling our customer' needs
- Coordinate and liaise with suppliers and vendors
- Updating of customer information for CRM database profiling
- Able to complete multiple tasks
- Able to research and source for information & solutions
- Work schedule adherence will require the ability to do shift work spread over 7 days (5 days out of 7 days)
- no scripts, just your creativity in personalizing the service experience to the client.
Due to visa restrictions, this position is open to anyone who has employment rights in Singapore. Our company will not be able to provide work permit or employment sponsorship.
Cutting-edge technology, way ahead of its time. John Paul's CRM software uses the latest innovations in Customer Knowledge: natural language, multichannel management, detection of affinity profiles (similar profiles) and personalization of contact channels. The patented proprietary software developed by John Paul has been specifically designed to meet the demands of the job. It is an indispensable tool for concierges to create a close, personalized relationship with guests.
John Paul is an international service available in over 15 languages and based on a network of over 50,000 prestigious partners throughout the world. John Paul has a unique asset: the ability to internationalize the customer service profession by adapting to local culture and developing specific new partners. Its network guarantees unrivalled responsiveness and efficiency, which is then made available to guests. With this window onto the world, John Paul helps promote French-style excellence, home and abroad.
