At John Paul, we enable clients to interact with their customers on an experiential and emotional level, creating a virtuous circle of deeper customer insight, higher quality customer service and customer lifetime value.
The John Paul Group, the worldwide leader in Premium Customer Loyalty, designs and delivers customized loyalty solutions, build around a core premise of high quality concierge and customer services and supported by a patented, award winning Al CRM platform.
With over 1,000 employees across 5 continents, John Paul Group is a major player in the loyalty market, working on biggest brands across a range of industries including financial services, luxury, travel, technology and automotive.
In November 2016, John Paul Group was acquired by Accor.
Contract Job Level
National under local employment status (or Foreigner already entitled to be recruited for this role) Job/National under local employment status (or Foreigner already entitled to be recruited for this role)
Fixed-term contract: No
Status Full Time
Anticipated Start Date 11-07-2019
Gross annual salary : 24000 SGD
Skills Level of Education Vocational education Areas of study Tourism Professional experiences 3 to 5 years Languages essential English Optional languages Mandarin
Essential and optional requirements - You must already have unlimited working rights in Singapore
- Efficient in using Microsoft Office
- Flexible and highly adaptable to changing situations in a fast-growing team
- Patience and ability to handle a difficult situation work-related pressure gracefully
- Knowledge in Mandarin language will be added advantage.
Key tasks This is a fulltime and you are responsible for assisting our concierges in providing exceptional, high-touch service, fine dining, event planning, research, theater, sports events and other personal services. Assistant concierges are able to provide an exceptional customer experience, embrace change, and thrives in a fast-pace environment.
Responsibilities and Duties: - Handling customer requests both on emails and phones
- Accurate and timely handling of travel bookings
- Coordinate and liaise with suppliers and vendors
- Updating customer information for CRM database profiling
- Able to complete multiple tasks
- Work schedule adherence will require the ability to do shift work 7 days (5 days out of 7 days)
Cutting-edge technology, way ahead of its time. John Paul's CRM software uses the latest innovations in Customer Knowledge: natural language, multichannel management, detection of affinity profiles (similar profiles) and personalization of contact channels. The patented proprietary software developed by John Paul has been specifically designed to meet the demands of the job. It is an indispensable tool for concierges to create a close, personalized relationship with guests.
John Paul is an international service available in over 15 languages and based on a network of over 50,000 prestigious partners throughout the world. John Paul has a unique asset: the ability to internationalize the customer service profession by adapting to local culture and developing specific new partners. Its network guarantees unrivalled responsiveness and efficiency, which is then made available to guests. With this window onto the world, John Paul helps promote French-style excellence, home and abroad.
