Job description: »• Singapore Quality Class - Star
»• People Developer
»• Tripartite Alliance Award - Worklife Excellence Award
JOB DESCRIPTION KEY Job responsibilities:
» Provide personalised guest services in conformity to the operational standards, policies and procedures set forth in Front Office department to attain optimal guest satisfaction and shall undertake any other tasks and responsibilities as required to fulfil customer needs.
» Be well versed in operation of Front Office System (Galaxy/Lightspeed).
» Create, amend or cancel room reservations for guests, including group arrivals.
» Pre-assign rooms and monitor on departures.
» Coordinate with Housekeeping and Butler Service for the assignment and preparation of rooms for guest arrivals.
» Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Perform in-room registration, if required.
» Reconfirm mode of payment and establish credit with guests, especially in the extension of stay.
» Assign the requested room type and perform room move according to guest requests.
» Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.
» Obtain guest particulars and update them, including guest preferences, in guest history.
» Perform foreign currency exchange and travellers cheques exchange in an accurate manner in conformity to hotel policies and procedures.
» Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.
» Post room charges for early check-in, late departures or for discrepancies in room rates.
» Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/instructed by the Duty Manager.
» Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.
» Perform cashier closure and any other cashiering tasks.
» Perform pre-night audit functions.
» Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.
» Assist guests with the preparation and updating of room keys.
» Extend warm welcome and provide directions and information to guests while at the lobby.
JOB Requirements: » Candidate must possess at least Diploma in Hospitality/Tourism/Hotel Management or equivalent.
» At least 1 Year(s) of working practice in the related field is required for this position.
» Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
WORK LOCATION View larger map / directions View larger map
Address 39 Scotts Road Singapore 228230
COMPANY SNAPSHOT Average Processing Time 2 Days Fast
Registration No. 34053800K
Industry Hotel/Hospitality
Company Size 201 - 500 Employees
Working Hours Rotating shift
Dress Code Unifrom provided
Benefits Depends on position
Spoken Language English
COMPANY PHOTOS »
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COMPANY OVERVIEW "To Be A World Class Hotel Reputed For Service Excellence And Product Quality"
Sheraton Towers Singapore, an award-winning hotel with 420 rooms and suites, caters to sophisticated business travelers from all over the world. From the detailed elegant furnishings, delicate presentation of culinary practice to the warm and discreet service, the Hotel believes in pampering its discerning guests with the comfort, luxury and convenience that they are accustomed to at home.
The Sheraton Towers Singapore Hotel is a hotel of timeless style and grace. Voted by Conde Nast Traveler Gold List and Travel & Leisure magazine as one of the top Hotels in the world, Sheraton Towers Singapore Hotel sets the benchmark in the hospitality industry with its outstanding quality standards and personalized butler service.
WHY JOIN US? Sheraton Towers Singapore embraces its mission to provide a caring environment for our associates to learn, develop and grow.
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