As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
JOB SUMMARY Supervises NCS staff within the Self Pay department. Hires, trains, schedules and develops NCS staff including the performance evaluation process. Regularly reviews reports monitoring the performance of their area of responsibility within the Self Pay Department. Demonstrates productive management techniques and consults with Operations Manager to implement processes. Frequently interacts with internal and external resources at multiple levels. Effectively directs subordinates to attain desired results. Completes quality monitoring on all staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES Others may be assigned.
Oversees, plans, organizes and directs the daily activities of subordinates within the Self Pay department.
Manages the operational performance of their unit of responsibilities including, but not limited to, monitoring daily Noble statistics and month-to-date collection totals; surfaces relevant issues; analyzes and develops necessary corrective actions.
Responds to emails and phone messages to resolve client, patient and employee issues that cannot be resolved at the collector level. Works daily inventory residing on the designated Supervisor unit.
Hires, trains and coaches the collectors within their assigned area of responsibility in reaching new levels of skill and knowledge. Ensures timely completion of annual reviews for all subordinates. Ensures (via quality checks) that all staff is performing at a high quality level. Perform monthly spot checks and review with employees on a monthly basis.
Reviews, monitors and develops action plans utilizing various reports such as Flash reports, Facility Flash, Desk Inventory, collection totals, Noble statistical and client status reports. Completes account and/or facility audits as necessary. Creates reports and/or documents such as Policy & Procedures, Month End, Memorandums and reference materials.
Holds staff meetings to communicate to all subordinates any developments or information necessary for them to fulfill their responsibilities. Participates in management and senior management meetings such as scheduled. Maintains strategic alignment with branch and company business objectives.
Chairs and/or participates in Conifer committees such as the Rooted in Community group.
SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Direct Reports: 10-20 NCS Collectors
Qualifications KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent written and verbal communication and interpersonal skills
Ability to prioritize work demands and meet deadlines
Demonstrated ability to hire and lead a cohesive team to optimal results
Understanding of HIPAA and FDCPA compliance and regulations
Proficient in PC/Systems including the Internet and MS office applications
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
Associates degree in Business Management/Administration or equivalent related business experience.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in sitting position, use computer and answer telephone
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Work Environment
