Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Under the direct supervision of a Pharmacy Manager, the Technician Supervisor dication Reconciliation follows established policies and procedures to perform technical, clinical, and administrative services that are integral to the operation of the pharmacy department and its medication reconciliation services. In addition to obtaining medication histories, the Supervisor is responsible for training technicians and students, ensuring competency of the team, improving workflow and processes, and aligning our medication reconciliation services with the priorities of Boston Medical Center. This technician will be expected to provide exemplary service to other internal customers at BMC, as well as embody BMCalues in all interactions with patients and colleagues. This position will rotate through days, evenings, weekends, and holidays.

• Obtains medication histories on all assigned patients during scheduled shifts
• Communicates medication-related issues to all appropriate health care professionals
• Writes formal notes in the electronic medical record where appropriate documenting the findings of the medication history
• Trains Medication Reconciliation Technicians and students
• Supervises the workflow of other medication reconciliation technicians
• Develops the monthly schedule, approves vacation requests, and approves requests to switch shifts
• Approves employee timecards each week
• Coaches team members and addresses any disciplinary issues
• Writes annual performance reviews and performs monthly leader rounds
• Sets annual performance-based goals for each team member
• Identifies and implements improvements in workflow processes
• Provides exemplary customer service to Boston Medical Center staff and patients
• Delivers exceptional care to patients with empathy and respect
• Maintains the confidentiality of all designated hospital and patient information at all times.
• Conforms to Boston Medical Centertandards of conduct so that the best possible customer service and patient care experience is provided:

Conducts interpersonal relationships with patients, visitors, physicians and fellow employees in a courteous and customer friendly manner

Takes corrective action to improve performance on problem areas

Follows established hospital infection control and safety procedures

Utilizes hospitalehavioral standards as the basis for decision making and to support the hospitalission and goals

• Responsible for the creation and maintenance of a healthy work environment. A healthy work environment is one where people feel supported, held accountable, where standards are applied and expectations are clear. A healthy work environment is one where leadership supports and leads, models behavioral standards and sets the example for how to do all things right. Critical responsibilities related to this:

Being engaged in the department, including managing up, owning team decisions, and communicating and supporting departmental and or organizational initiatives.

Hold self and others to the highest ethical standards, and act with honor above all.

• Performs other duties as needed

Adheres to all of BMCESPECT behavioral standards.